Community Manager - Castle Rock

Job description:

As a Community Manager, you will be the heart of our Castle Rock location, responsible for creating a welcoming, inclusive, and dynamic work environment where entrepreneurs, freelancers, and teams can thrive. This role blends hospitality and operations, requiring a proactive, people-first mindset and a passion for building strong, connected communities.

You’ll serve as a connector, problem-solver, and event curator, ensuring every coworking member and guest enjoys a seamless, engaging experience. Your leadership will shape the culture of the space, drive member satisfaction, and support business growth.

Key Responsibilities

Member Experience

• Greet all Members, Clients and Guests when they enter our workspace.
• Foster authentic relationships and facilitate meaningful connections within the community.
• Deliver a “Second to None” customer experience for all members and guests.
• Plan, promote, and host community events and networking activities.
• Create engaging content to advertise events and community initiatives.
• Lead onboarding and offboarding processes to ensure smooth transitions for new and departing members.
• Answer phone calls and assist with general inquiries, room rentals, etc.

Site Presentation

• Oversee the visual presentation of the site, ensuring the space is clean, functional, and aligned with Thrive’s brand standards.
• Complete opening, closing, and other routine checklists to ensure the space appeals to all five senses.
• Perform regular tasks such as:
• Brewing and refreshing coffee and tea
• Restocking snacks, beverages, and supplies
• Tidying meeting rooms and checking A/V equipment
• Cleaning surfaces and maintaining restroom cleanliness
• Organizing shared spaces and restocking dishes

Business Operations

• Manage and track supply inventory (coffee, snacks, sodas, paper products, etc).
• Submit supply orders to administrative team.
• Handle mail processes, including sorting, distribution, package management and assessing storage fees.
• Pull and review weekly print logs for reporting, billing, and supply planning.
• Manage office keys and key box systems.
• Respond promptly to facility issues, log maintenance tickets, and coordinate with your supervisor for resolution on larger projects.
• Assist in maintaining accurate Member profiles/accounts in the CRM system and other operational platforms

Sales

• Communicating with and managing sales leads; update and create profiles in the CRM system
• Lead and manage tours; ensure offices are cleaned, staged, and ready to show.
• Negotiate and close contracts with leads and existing members
• Process One-Off Meeting Room Rentals and Day Pass purchases.
• Support sales growth by identifying and promoting additional products and/or membership upgrades to Members that supports their business success.

About You:

You’re a people-first professional who thrives in dynamic, community-driven environments. You’re equal parts host, problem-solver, and organizer—with a passion for creating welcoming spaces where others can connect and succeed. You’re proactive, detail-oriented, and energized by both daily operations and big-picture goals.

You might be a great fit if you:

• Love building relationships and making people feel at home
• Communicate clearly and confidently, both in person and in writing
• Have experience in hospitality and/or customer service
• Are highly organized and attentive to detail
• Enjoy planning events and fostering community engagement
• Take initiative and solve problems with a positive attitude
• Are comfortable managing supplies, facilities, and tech tools
• Represent brand values with professionalism and enthusiasm

About Us:

Thrive Workplace was established in 2010 out of the necessity for more flexibility and personalization than your typical office space. Designed with 'you' in mind, we grew into a multi-site community of people who support one another - in both business and in life.

Whether our members are permanent, hybrid, or remote employees, we pride ourselves on the ability to provide customized and flexible office & coworking memberships, that meet the needs of the ever-evolving future of work. Our passion is creating thoughtfully designed and collaborative workspaces that gives every person who walks through our doors, the best opportunity to thrive.

Wage Benefits

• Pay rate between $21-$25 per hour, based on experience
• Full-time, 40 hours per week
• Eligible for overtime and bonus opportunities
• Monthly stipend for Health Benefits
• Company Paid Holidays
• Paid Vacation Sick Time
• Opportunities for growth professional development
• Access to our community perks discounts
• Free coffee!!!

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Castle Rock, CO 80104 (Required)

Work Location: In person