Operations Manager (In Training)

Operations Manager (In Training) Job Description

Job Overview: The Operations Manager (In Training) is responsible for implementing and managing quality assurance processes. This role ensures our home care services meet established standards and regulatory requirements and contribute to clients' overall well-being and satisfaction. The Lead CNA collaborates with caregivers, clients, and other stakeholders to maintain and enhance the quality of care.

 Responsibilities:

• Quality Control in Care Delivery:
  1. Develop, implement, and oversee quality control processes for home care services.
  2. Conduct regular assessments of caregiver performance and adherence to care plans.
  3. Assist with caregiver/nurse assessment scheduling.
  4. Must be willing to cover shifts to ensure client needs are met.
  5. Work with the administrative team to ensure all client onboardings are completed.
• Regulatory Compliance:
  1. Stay informed about and ensure compliance with relevant home care regulations and industry standards.
  2. Conduct care plan audits to ensure compliance.
• Client Satisfaction Monitoring:
  1. Implement systems for monitoring and assessing client satisfaction with home care services.
  2. Address client feedback and concerns to improve service quality.
• Care Plan Evaluation:
  1. Evaluate and review individualized care plans to ensure they meet clients’ unique needs and preferences.
  2. Collaborate with nurses and additional administrative personnel to update care plans as necessary.
• Training and Education:
  1. Provide training to caregivers on quality assurance processes, regulations, and best practices.
  2. Support ongoing education and skill development for caregivers.
• Documentation and Record Keeping:
  1. Establish and maintain documentation related to quality assurance processes, caregiver performance, and client feedback.
  2. Ensure that documentation is accurate, up-to-date, and accessible.
• Incident Reporting and Analysis:
  1. Follow incident reporting policies and assist with any necessary corrective action.
• Cross-Functional Collaboration:
  1. Collaborate with caregivers, healthcare professionals, and administrative staff to address quality-related issues.
  2. Participate in interdisciplinary care team meetings.
• Continuous Improvement:
  1. Identify opportunities for continuous improvement in the delivery of home care services.
  2. Propose and implement initiatives to enhance overall quality.

 Skills/Qualifications:

• Bachelor's degree in healthcare administration, nursing, or a related field.
• Certified Nursing Assistant certification (CNA) or must be willing to obtain. Must have Home Health Aide (HHA).
• CPR and First Aid certification (required).
• Must have a valid Driver's License.
• Previous experience in quality assurance within a healthcare or home care setting.
• Knowledge of home care regulations and industry best practices.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to continuous improvement.
• Familiarity with relevant technology and software for documentation and reporting.
• This position does require travel throughout our service regions. 

 Technical Requirements:

• Must own a smartphone with data.
• Must own a personal computer to use for work purposes.
• Must own a personal vehicle with insurance that meets minimum state guidelines.
• Must be willing to travel to all our service regions.
• Must be willing to report to the office as needed.