SLS Case Manager - Supported Living Services

Position/Title: SLS Case Manager

Supervisor: SLS Program Manager

Department: Supported Living Services

Jobs Supervised: Personal Attendants

Job Type: Full Time

Salary Range: $68,000 - $70,000 (DOE)

Position Description

The Supported Living Services (SLS) Case Manager is a full-time, salaried/exempt management position responsible for overseeing the delivery of high-quality, person-centered services to adults with intellectual and developmental disabilities (I/DD). This role ensures compliance with Regional Center requirements and company policies while supporting the overall coordination of client services. Case Managers must dedicate at least 51% of their time to management and administrative duties and no more than 49% to direct client support.

Qualifications And Requirements

• Education and Experience
• BA Degree in a human services field; OR
• General studies with a minimum of 4 years of experience in developmental disabilities or related field; OR
• A reasonable combination of the above education and experience requirements.
• Transportation:
• Valid California driver's license
• Clean driving record (DMV printout is required)
• Current vehicle registration and use of a vehicle in good running condition during work hours.
• Valid automobile insurance for that vehicle and all passengers that meets minimum coverage requirements of the agency.
• Other:
• The ability to perform all essential job functions with or without reasonable accommodations
• The Ability to work independently, manage multiple priorities, and collaborate effectively
• Strong verbal and written communication skills
• An employment record of punctuality, good work attendance, and reliability
• Tuberculosis Clearance Screen
• Current CPR and First Aid certification
• Fingerprint and criminal background clearance
• Eligibility to work in the U.S. (I-9 documentation required)
  
  

Essential Job Duties And Responsibilities

• Case Management: Under the direction of the Program Manager of SLS:
• Coordinate generic services and natural supports
• Assist in planning, developing, and monitoring Individual Support Plans (ISPs)
• Support clients in informed decision-making and goal achievement
• Maintain up-to-date case records and documentation
• Monitor health, emotional, and social status; provide direction to caregivers
• Attend IDT meetings and advocate for clients
• Facilitate Circle of Support meetings
• Perform routine home visits, assess needs, and coordinate and/or perform assistance with community access to doctors or health appointments, etc.
• Re‐assess the care plan regularly and identify changes in needs for ongoing services.
• Coordinate and monitor appointments with other agencies, and medical and mental health services to be arranged according to the client's needs. Advocate for clients at appointments, coordinating follow‐up measures as indicated.
• Network in the community to facilitate the development of natural supports for the clients.
• Conduct formal assessments for incoming clients to evaluate their needs, preferences, and eligibility for services, ensuring a smooth and informed onboarding process.
• Supervision of Personal Attendants (PA): Under the direction of the Program Manager of Supported Living Services:
• Participate in the hiring process: reviewing resumes, conducting interviews
• Conduct client-specific training for new hires
• Supervise PA staff; lead and support client teams
• Perform regular performance evaluations and staff coaching
• Ensure documentation meets regulatory and company standards
• Facilitating regular performance evaluations to assess employee effectiveness, provide feedback, and support professional development
• Coordinating staff schedules and ensuring adequate coverage to meet operational needs.
• Reviewing and approving staff timecards while managing and monitoring overtime to ensure compliance with labor policies and budget constraints.
• Enforce and abide by all agency policies and procedures as indicated in the employee handbook, memorandums issued by the company and/or SLS department.
• Administering employee disciplinary actions and overseeing termination procedures in accordance with company policies and legal requirements.
• Oversee job safety and supervise Personal Assistant (PA) staff to ensure full compliance with OSHA regulations and workplace safety standards.
• Conduct Education and Training:
• Deliver comprehensive, ongoing staff training, including client-specific modules
• Approve and maintain training checklists
• Lead Title 17 and Advanced Training courses
• Provide individualized coaching and training support
  
  

Other Related Job Duties And Responsibilities

• Provide emergency/crisis response and implement Emergency Assistance Plans
• Complete Special Incident Reports and Suspected Abuse Reports per timelines
• Report significant client condition changes immediately
• Report employee incidents and complete Workers' Compensation paperwork
• Maintain confidentiality per HIPAA and internal policy
• Support audits, compliance reviews, and policy development
• Perform other duties as assigned
  
  

PERFORMANCE OBJECTIVES

• Maintain company's stability and reputation through professional conduct
• Follow all applicable policies, procedures, and laws
• Practice strong communication and support team efforts
  
  

KNOWLEDGE AREAS

• Understanding of developmental disabilities, mental health, and adult protective services
• Familiarity with supervision, training, and healthcare support
• Strong organizational, record-keeping, and analytical skills
• Proficient in conflict resolution and community navigation
• Effective interpersonal and team communication
  
  

Tools And Technology Used

• Computers, phones, tablets, general office and household equipment
• Office 365, EHR systems, time tracking, video conferencing, LMS platforms
• Assistive devices such as wheelchairs, gait belts, Hoyer lifts
• Note: Tools used may vary depending on agency needs
  
  

Physical Demands

This position requires regular travel, prolonged periods of driving, and the ability to transition between various community settings. The employee must be able to sit, stand, and walk for extended periods and occasionally lift and/or move up to 50 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this position, the employee is regularly required to:

• Regular driving, home and community visits
• Sit/stand/walk for long periods; occasionally lift/move up to 50 pounds
• Must be able to perform physical requirements with or without reasonable accommodation
• Vision requirements: close/distance, color, night, and focus adjustment
• The employee must also be able to safely drive and operate a passenger vehicle.
• These lists given are not exhaustive and can change depending on the needs of the agency.
  
  

Work Environment

• Combination of office and in-home settings
• Exposure to varying weather, potential hazards, pets, or loud noise
• Occasional exposure to contagious illness or behavioral risk
  
  

WORK SCHEDULE & TRAVEL

• On-call rotation required
• Flexible schedule including evenings, weekends, and holidays
• Regular travel to client homes, offices, and external sites
  
  

EXEMPT STATUS JUSTIFICATION

This position qualifies as exempt under the executive exemption, based on duties involving direct supervision of staff, authority in hiring and discipline, and primary responsibility for business operations and compliance. Management duties constitute the majority (at least 51%) of work time.

General Statement

Applicants for appointment to this position will be required to submit a formal application and may be subject to a rating of education and experience, oral interview and/or reference check. Job-related tests may be required of any applicant.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

About Our Organization

Thrive Support Services was founded in 2007 with the goal of helping adults with developmental disabilities Thrive in their own homes and chosen communities. We believe that every individual, regardless of disability, has the right to live in the place of their choosing and with the people they want by their side. We serve clients throughout the Alameda and Contra Costa County Areas. We truly see this endeavor as a way to make a difference in peoples' lives every day. Visit our website at www.ThriveSupportServices.com.

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