Office Manager - Pediatric ABA Center

Schedule: Monday-Friday, 8:00 AM-5:00 PM
Position: Full-Time, In-Person
Please note: This is an on-site position and is not remote.

Ludo ABA Center is looking for an experienced, organized, and people-focused Office Manager to help lead the day-to-day operations of our new pediatric ABA center, opening in October.

As our Office Manager, you’ll be at the center of everything that keeps the clinic running smoothly. You’ll work closely with our management team and BCBAs to help establish processes, support our team, coordinate schedules, communicate with families, and create a welcoming, organized environment for both our clients and employees.

Because this is a brand-new center, we’re looking for someone who is comfortable taking ownership, solving problems, and helping us build strong systems from the ground up.

What You’ll Do

• Oversee the day-to-day administrative and operational needs of the center
• Serve as a primary point of contact for families and provide a warm, welcoming experience
• Answer incoming calls, respond to inquiries, and assist families with questions
• Greet clients and families as they arrive at the center
• Work closely with BCBAs and the management team to keep clinic operations running smoothly
• Help develop and implement clinic policies, procedures, and workflows as we open and grow
• Create and maintain client and employee schedules
• Coordinate scheduling changes, cancellations, coverage, and other day-to-day needs
• Monitor employee attendance, punctuality, and adherence to schedules
• Help ensure employees are working efficiently and following clinic expectations
• Communicate operational concerns to leadership and help find solutions
• Support onboarding and orientation of new team members
• Maintain organized clinic records, documentation, and administrative systems
• Help coordinate meetings, trainings, and staff communication
• Maintain an organized, professional, and welcoming clinic environment
• Identify opportunities to improve clinic processes as the center grows
• Assist with credentialing professionals
• Step in wherever needed to support the successful operation of the center

Who We’re Looking For

We’re looking for someone who is friendly, confident, organized, dependable, and comfortable taking the lead. This person should enjoy working with both families and employees and be able to manage a busy environment without losing attention to detail. This person should also have a minimum of two years of management experience.

Preferred Qualifications

• Previous office management, operations, practice management, or similar leadership experience
• Credentialing experience
• Experience managing or coordinating a large team
• Strong leadership and problem-solving skills
• Excellent communication and customer service skills
• Highly organized with the ability to manage multiple priorities at once
• Comfortable holding employees accountable while maintaining positive working relationships
• Ability to handle sensitive and confidential information professionally
• Comfortable creating new processes and helping establish procedures for a growing organization
• Strong computer skills and ability to learn scheduling and practice management systems
• Experience working in healthcare, pediatrics, behavioral health, therapy, or an ABA center is preferred, but not required

The Right Person for This Role

You might be a great fit if you’re the person who naturally notices what needs to be done and makes sure it happens. You’re approachable and friendly with families, but you’re also comfortable leading a team, addressing issues, keeping people accountable, and making decisions when needed.

Since you’ll be joining us as we open our doors, you’ll have the opportunity to help shape how the center operates from the very beginning. We’re looking for someone who wants to take ownership of the clinic and grow with Ludo as we expand.

About Ludo ABA Center

Ludo ABA Center was created by the team behind Thrive Speech Therapy, a pediatric speech therapy practice with nine locations across the Houston area.

Through Thrive, our team has had the opportunity to work closely with children and families in local ABA centers throughout Houston. Our passion for serving the autism community and our experiences collaborating with these centers inspired us to take the next step and create an ABA center of our own.

Ludo ABA Center was created with the goal of providing neurodiversity-affirming, assent-based ABA therapy in an environment where children feel supported, respected, and understood.

Opening our first Ludo location is an exciting next chapter for our team and allows us to expand the services we provide and reach even more children and families in our community.

We are currently preparing to open our doors in October, and our Office Manager will play a major role in helping us get the center up and running and creating a strong foundation for the team and families we serve.

We're looking forward to meeting you!

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Referral program

Application Question(s):

• Do you have experience working in the medical field? What did you do?
• Are you available M-F from 8-5 pm for this in person position?
• Do you have credentialing experience? (Not required, just curious!)
• How many years of management experience do you have? How many team members did you manage? Please do not apply of you do not have management experience.

Ability to Commute:

• Tomball, TX 77377 (Required)

Work Location: In person

Salary : $30 - $40