What are the responsibilities and job description for the Veterinary Client Service Representative - Urgent Care position at Thrive Round Rock?
Description
Veterinary Client Service Representative – Urgent Care
Full-time: 12:55p-10pm (some days around 9:15pm), four days per week, minimum of two Saturdays
Thrive Round Rock: 603 Louis Henna Blvd, 190 STE 190, Round Rock, TX
About You
You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.
The success of your patients’ care matters to you, and your success matters to us.
Your Experience & Skills
- Prior veterinary experience required
- Strong communication and interpersonal skills
- Comfortable using practice management software
- Ability to multitask in a fast-paced environment
- Compassion for animals and a strong customer service mindset
- Reliable and punctual with strong attention to detail
Thrive Round Rock is looking for a Veterinary Client Service Representative/Veterinary Receptionist to join us as part of the Thrive Pet Healthcare community.
At Thrive Round Rock, you’ll feel the warmth and culture of a small hospital. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.
About The Hospital
Thrive Round Rock is a primary and urgent care hospital located in Round Rock, TX focusing on wellness exams, vaccinations, spay/neuter procedures, and tailored treatment plans to support a pet’s well-being.
You’re Willing And Able To
- Greet clients and pets warmly upon arrival, ensuring a welcoming and professional environment
- Answer phones, schedule appointments, and manage the clinic’s appointment calendar
- Check clients in and out, process payments, and provide accurate invoices
- Maintain up-to-date client and patient records with attention to detail and confidentiality
- Communicate clearly with veterinary staff and clients to relay important medical and care information
- Assist with front desk operations including filing, restocking, and maintaining a clean lobby
- Provide empathetic and calm support during urgent or emotional situations
- Assist the team with additional responsibilities as needed
You’ll Grow with Us
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.
Benefits – our care in action
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support and network discounts for fertility and family planning
- FREE CE courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
- Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.