Emergency Facilities Technician

EMERGENCY FACILITIES TECHNICIAN

Job Description

Thrive Facilities is built upon a shared passion - a devotion to create meaningful relationships.  The kind that make us better people, that fill our lives with authenticity. We are inspired by our work, by our ability to create for those looking for community - for a place to call home, for neighbors to build real and lasting friendships with, for a place to create memories for a lifetime.

POSITION SUMMARY

As an Emergency Facilities Technician at Thrive, you will play a critical role in supporting the safety, functionality, and resident experience of our communities during after-hours operations. You are responsible for responding to emergency calls, stabilizing situations, and ensuring issues are properly documented, communicated, and transitioned for follow-up. This role requires strong technical awareness, sound judgment, and professional communication under pressure.

REPORTS TO: Emergency Facilities Manager

RESPONSIBILITIES AND DUTIES Include, but not limited to:

Performance Expectations:

• Respond to all assigned after-hours emergency calls across the portfolio.
• Maintain a consistent schedule (typically Tuesday–Sunday, 5PM–1AM) with flexibility based on business needs.
• Perform initial assessment and stabilization of emergency situations.
• Execute Fire Watch duties when required.
• Ensure all emergency interactions reflect Thrive’s “Built to Care” standard.

Essential Job Duties and Core Responsibilities:

• Update and complete all emergency work orders accurately and in real time.
• Communicate clearly with the Emergency Facilities Manager on escalations and follow-ups.
• Conduct daily review of after-hours work orders and ensure proper documentation and closure.
• Track emergency calls and provide reporting on trends, recurring issues, and operational gaps.
• Deliver professional, calm, and solution-oriented communication with residents during emergency situations.
• Coordinate with on-call systems (CMS) and ensure proper routing and response handling.
• Support transition of unresolved issues to daytime teams with clear notes and next steps.
• Maintain strong accountability, ownership, and decision-making in fast-paced environments.
• Adhere to all safety standards, company policies, and applicable regulations.

SKILLS, EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Experience in facilities, maintenance, or emergency response preferred.
• Custom home building service experience is a plus
• Working knowledge of HVAC systems, building systems, and basic troubleshooting.
• Strong communication and customer service skills under pressure.
• Ability to work independently with minimal supervision.
• Experience with systems such as Entrata, and Microsoft Office® platforms preferred.

TRAINING REQUIREMENTS

• Thrive Communication Training
• Entrata, Outlook, Word, Excel
• On-Call Center (CMS)
• Safety Training
• HVAC Certification
• Elevator Training

BENEFITS

• Full time, on-site work, bi-weekly pay schedule.
• Paid based upon experience $24 to $27 per hour
• Monthly vehicle allowance $3,000 per year
• Benefits include health, dental and vision insurances, 401K with match, generous PTO, apartment discounts, and free gym membership.

Salary : $24 - $27