What are the responsibilities and job description for the EMR Implementation and Optimization Lead position at Thrive Physical Therapy Partners?
EMR Implementation & Optimization Lead (Outpatient Rehab Therapy)
Thrive is hiring our first EMR Implementation & Optimization Lead to build a repeatable EMR rollout model across partner clinics. This role is conversion-heavy for 12 to 18 months and supports multiple concurrent go-lives.
Location: Hybrid Chicago preferred; open to exceptional candidates elsewhere
Travel: Regular multi-state travel; occasional evenings/weekends during cutover and week-one stabilization
Rehab therapy experience required: PT/OT/SLP outpatient workflows. Non-therapy verticals are typically not a fit.
Responsibilities
- Lead implementation planning, readiness, training, cutover, hypercare
- Build playbooks, templates, readiness checklists, governance
- Standardize workflows and drive adoption across clinics
- Partner with Thrive leadership, ops and RCM to align scheduling, auths, documentation, charge capture, reporting
Requirements
- EMR implementation, conversion, or superuser experience in outpatient rehab therapy
- Strong front desk operations knowledge
- Working knowledge of therapy RCM and downstream billing impacts
- High EQ, change leadership, strong project execution, technology fluency
Preferred
- Licensed clinician background: PT, OT, SLP, PTA, or COTA.
- Outpatient therapy clinic leadership (Clinic Manager, Practice Manager, Director of Operations, lead clinician with operational ownership, or similar).
- Comfort with reporting and translating metrics into practical workflow changes.
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