What are the responsibilities and job description for the Veterinary Client Services Representative - Oncology position at Thrive Pet Healthcare?
Description
Veterinary Cancer Group Orange County invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance.
At Veterinary Cancer Group Orange County, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
Our Ideal Candidate
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
Veterinary Cancer Group Orange County invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance.
At Veterinary Cancer Group Orange County, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
Our Ideal Candidate
- Experience Veterinary Client Care Specialist preferred
- Experience in Oncology is a plus
- Team player and willingness to cross train in all areas
- Positive attitude
- Greet clients and patients in a friendly manner.
- Get weights on patients and update medical record
- Escorts and place patients in examine rooms.
- Notify the doctor of the patient’s arrival.
- Make sure New Patients records are in record for the following day add a new patient history sheet if needed.
- Confirm appointments for the following day.
- Prepare drop-off forms, estimates and client authorizations.
- Coordinate incoming calls and client call backs
- Set up and schedule all appointments for new patients and rechecks.
- Track no shows and canceled appointments by making a note in the medical record.
- Gather new patient’s records by calling the referring veterinarians office.
- Enter new client and patient information into computer.
- Enter into the computer all correspondence into patient’s medical record.
- Keep existing client and patient information up to date.
- Light cleaning of the exam rooms and front lobby area.
- Check clients out by receiving and processing payment for services rendered. Also reviewing and printing invoice.
- Receive signed surgery/treatment consent forms and euthanasia forms.
- Monitor incoming faxes/emails and distribute appropriately.
- Attach laboratory results to medical record and task to doctor for review
- Perform other duties as assigned.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
Salary : $19 - $22