What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Description
Veterinary Client Service Representative
Ozark Veterinary Specialty Care
Springdale, AR
Full-time: 3-4 day work week
Who We Are
Our team at Ozark Veterinary Specialty Care provides a high level of veterinary care to the community of Northwest Arkansas and the surrounding areas. Our standard of care is driven by state-of-the-art diagnostic equipment, advanced medical capabilities, and a highly trained, compassionate team dedicated to supporting your pet’s health.
We are pleased to offer a growing suite of services, including:
Qualifications
Skills
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.
Veterinary Client Service Representative
Ozark Veterinary Specialty Care
Springdale, AR
Full-time: 3-4 day work week
Who We Are
Our team at Ozark Veterinary Specialty Care provides a high level of veterinary care to the community of Northwest Arkansas and the surrounding areas. Our standard of care is driven by state-of-the-art diagnostic equipment, advanced medical capabilities, and a highly trained, compassionate team dedicated to supporting your pet’s health.
We are pleased to offer a growing suite of services, including:
- Orthopedic surgery
- Soft tissue surgery
- Spinal surgery
- Advanced imaging (MRI, CT, and ultrasound)
- Rehabilitation services
- Oncology, as well as many other core internal medicine disciplines
- Endoscopy
- Pain management
- Integrative therapies
Qualifications
- previous customer service experience REQUIRED
- possesses superior customer service skills--veterinary experience highly preferred-specialty experience is a bonus
- has strong communication skills
- is self-motivated
- works well on a team
- has scheduling flexibility
- is a quick learner
- Greet pet owners and pets warmly upon arrival, manage check-ins and check-outs, and guide clients to exam rooms.
- Answer phone systems, handle emails/chats.
- Book appointments, surgeries, and rechecks, confirm upcoming visits, and optimize doctor and exam room utilization.
- Process payments (cash, credit, CareCredit, checks), present and explain invoices, and manage client accounts.
- Maintain electronic medical records (EMR), handle prescription refills, input patient data, and manage client correspondence.
- Offer empathy and a calm demeanor to pet owners facing high-stress situations, routine care, or end-of-life decisions.
Skills
Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:
- Our vast, diverse, and free library of continuing education courses - ThriveU
- Live, virtual interactive workshops to develop valuable leadership skills
- A program designed to teach you the fundamentals of running a pet hospital
Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
- Competitive compensation
- 401(k) with employer match
- Mental health resources, including easy access to therapy through Lyra Health
- Paid parental leave
- Purr-ental leave for when you adopt a pet
- Subsidized backup childcare and elder care
- Expert advice, support and network discounts for fertility and family planning
- FREE CE courses
- Pet perks and veterinary service discounts
- Student loan support tools and assistance
- Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
About Thrive
Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.
We welcome you to join our story and join where #WeThriveTogether.