What are the responsibilities and job description for the Veterinary Client Service Representative position at Thrive Pet Healthcare?
Veterinary Client Service Representative
Weston Veterinary Clinic
Location: Weston, MA, 02493
Time Type: Part-Time
Description
Weston Veterinary Clinic is hiring for a part-time Veterinary Customer Service Representative to join our amazing team!
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment. This is a part-time position. Saturday availability REQUIRED.
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment. This is a part-time position. Saturday availability REQUIRED.
Role Responsibilities:
- Greet clients and patients warmly upon arrival, creating a welcoming and professional first impression.
- Answer multi-line phone system
- Communicate clearly and compassionately with clients
- Schedule appointments
- Process payments, prepare invoices, and handle financial transactions accurately
- Ensure the lobby is clean and organized
- Educate clients on wellness plans, preventative care, and post-visit instructions to promote long-term pet health
- Demonstrate compassion and professionalism in every client interaction, reinforcing trust and the human-animal bond
Experience & Skills Requirements:
- Previous experience in a veterinary. Medical, or customer service setting preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Comfort using computers and veterinary software
- Compassionate and professional demeanor with clients and pets
- Dependable, punctual, and able to work as part of a team
- Ability to remain calm and courteous under pressure
- High school diploma or equivalent, AAS or higher preferred.
- Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
- Must be comfortable working in an environment with animals of all sizes, including exposure to noise, odors, and pet dander
Compensation negotiable based on credentials and experience with a rate ranging from $22-$27/hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to full-time employees including medical, dental, and vision insurance, life insurance, paid time off, continuing education, generous pet discounts, and much more!
Salary : $22 - $27