Veterinary Client Service Representative

Petcare Hospital and Wellness Center is now hiring a Veterinary Client Service Representative to join our AMAZING team.

 

More than a word, care is present in everything you do. At Petcare Hospital and Wellness Center a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. 

 

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy. 

And, we have plenty of fun along the way! 

 

Who we are:

We are a four-doctor practice with a variety of services ranging from wellness and illness exams to dentistry, soft tissue surgery and internal medicine. Petcare Hospital and Wellness Center fosters a culture of respect, trust, empathy and communication to our team, clients and pets in the Mill Creek, WA community. 

 

Ideal candidate:

· Has strong communication skills

· Is compassionate and empathetic

· Works well on a team

· Possesses exceptional customer service skills

· Has at least 1-2 years’ experience

 

Why work at Petcare Hospital and Wellness Center?

 We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits including medical, dental, vision, and life insurance, paid time off, continuing education, generous pet discounts and much more!

 

Job Overview:

Our Veterinary CSR ensures prompt customer service to our clients and promotes greater efficiency by helping with the flow of the hospital. Scheduling appointments, messages, escorting clients to rooms, presenting treatment plans, invoicing clients.  

 

Job responsibilities include:

· Uses sound judgment when making decisions about patient care

· Responds quickly and calmly to emergencies

· Maintains high standards of patient care

· Communicates clearly with the veterinarians, other hospital personnel, and clients to

· Ensures that patients receive the care they need

· Must be friendly and flexible in the face of varying expectations from clients and coworkers

· Able to multi-task, prioritize tasks well, and think creatively

· Provide for patient and client comfort by keeping the hospital clean and presentable

· Must be able to withstand unpleasant odors and noises.

· May be exposed to bites, scratches, animal waste, and contagious diseases

 

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

· Our vast, diverse, and free library of continuing education courses - ThriveU

· Live, virtual interactive workshops to develop valuable leadership skills

· A program to designed to teach you the fundamentals of running a pet hospital

 

Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action 

 

We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include: 

 

· Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

· Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

· Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

· Generously subsidized backup and ongoing care support for children, adults, and pets

· Mental health benefits including coaching and therapy sessions

· 401k with employer contribution and no waiting period

· Continuing education and development support through our library of free CE courses and paid time off to complete

· Scholarship opportunities and student loan support program and so much more! 

 

 

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.