What are the responsibilities and job description for the Veterinary Client Service Representative Supervisor position at Thrive Pet Healthcare?
Veterinary Client Service Representative Supervisor
Orchard Village Animal Clinic
Location: Derry, NH, 03038
Time Type: Full-Time
Description
Orchard Village Animal Clinic is in search of a full-time Veterinary Customer Service Representative Supervisor to join our growing team!
We offer an AMAZING benefits package- which includes paid time off, 401k, medical/dental/vision insurance, HSA and FSA available, mental health support, parental leave, generous pet discounts, and more!
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full-time position would require 30-40 hours per week.
Compensation: Negotiable based on credentials and experience with an hourly pay rate starting at $19-23/hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Job Duties:
- Acts as a role model in demonstrating Orchard Village Animal Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
- Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
- Understands and consistently applies Billerica Veterinary Hospital policies and practices.
- Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
- Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
- Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
- Must be proficient in hospital procedures, fees, and Computer Information systems.
- Participates in ensuring the hospital is maintained in an orderly and clean manner.
Job Requirements:
- High School Diploma or equivalent, AAS or higher preferred.
- At least 6 months of customer service experience.
- Veterinary hospital experience is preferred, however not required.
- Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.
- Must be willing to work Saturdays.
Are you passionate about pets and providing exemplary customer service? Join our team!
We look forward to meeting you!
We look forward to meeting you!
Salary : $19 - $23