What are the responsibilities and job description for the Practice Manager position at Thrive Pet Healthcare?
Practice Manager
Midwest Veterinary Dental Services
Location: Elkhorn, WI, 53121
Time Type: Full-Time
Description
Practice Manager – Midwest Veterinary Dental Services
About the Role
We’re looking for a motivated Practice Manager to support the Area Business Manager and help keep our veterinary specialty hospital running smoothly. This is a hands-on leadership role where you’ll be part of the team more than half the time—while also guiding, mentoring, and supporting veterinary staff.
We’re looking for a motivated Practice Manager to support the Area Business Manager and help keep our veterinary specialty hospital running smoothly. This is a hands-on leadership role where you’ll be part of the team more than half the time—while also guiding, mentoring, and supporting veterinary staff.
If you enjoy balancing leadership responsibilities with day-to-day hospital operations and want to make a positive impact on both patients and people, this role is a great fit.
As a Practice Manager, you’ll help build a strong hospital culture, support the veterinary practice operations, and ensure clients and patients have the best possible experience. You’ll assist with team development, scheduling, and coaching, while working closely with the Area Business Manager to ensure the hospital meets its goals.
What You’ll Do
Operations & Organization
- Process and review payroll to ensure accuracy and timeliness.
- Manage practice benchmarks related to financial performance, efficiency, and patient care.
- Oversee inventory management and controlled substance protocols.
- Maintain employee records and ensure OSHA compliance.
- Process accounts payable and receivable, ensuring timely and accurate billing.
- Review and generate operational and financial reports (End-of-Month, Flash, etc.) to share with leadership.
- Support the Area Business Manager with additional veterinary hospital operations needs.
People & Culture
- Onboard, train, and support veterinary team members through hands-on coaching and development.
- Provide leadership and mentorship that promotes teamwork and professional growth.
- Partner with leadership to complete performance evaluations and address staff concerns.
- Assist with employee relations, including coaching conversations and performance counseling.
- Lead by example, working alongside the team in client service and patient care.
Leadership & Communication
- Assist with recruiting and interviewing candidates to build a strong hospital team.
- Lead regular team meetings, promoting open communication and alignment.
- Serve as the primary point of contact for staff questions or operational needs.
- Ensure smooth communication between technicians, doctors, and administrative teams.
- Support client engagement, marketing initiatives, and community outreach to help the hospital grow.
What We’re Looking For
- High school diploma or equivalent (required).
- At least 5 years of veterinary experience, including 3 years in a leadership, supervisory, or administrative role (preferred).
- Strong organizational and multitasking skills in a fast-paced veterinary environment.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Experience with veterinary practice management software (Cornerstone, AVImark, ezyVet, etc.) is a plus.
- Excellent communication, coaching, and problem-solving skills.
- A solutions-focused mindset with the ability to maintain efficient, compassionate operations.
- Professionalism, confidentiality, and a dedication to exceptional client service and patient care.
Why You’ll Love Working Here
- A role that combines leadership and hands-on veterinary operations.
- Opportunities to grow your management and leadership skills.
- A supportive leadership team and a positive clinic culture built on teamwork and respect.
- The chance to make a direct impact on client satisfaction, patient care, and team success. #TPHEE