What are the responsibilities and job description for the Client Service Representative - Lead position at Thrive Pet Healthcare?
Description
Veterinary Client Service Representative
Full-Time
Millcreek Animal Hopsital
Lexington, SC
Millcreek Animal Hospital, a Thrive Pet Healthcare partner, is seeking a motivated Veterinary Client Service Representative to join our growing team four days out of the week and alternating Saturdays.
At Millcreek Animal Hospital, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
As a Veterinary Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Our Client Service Representatives will answer and triage phone calls from clients, schedule appointments and procedures, check in clients, monitor flow, manage record requests, process payment transactions and more!
Experience & Skills Requirements
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $15/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
Veterinary Client Service Representative
Full-Time
Millcreek Animal Hopsital
Lexington, SC
Millcreek Animal Hospital, a Thrive Pet Healthcare partner, is seeking a motivated Veterinary Client Service Representative to join our growing team four days out of the week and alternating Saturdays.
At Millcreek Animal Hospital, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive's national resources.
About You
As a Veterinary Client Service Representative, you'll play an important role in pets' lives by providing comprehensive care throughout their journey. Our Client Service Representatives will answer and triage phone calls from clients, schedule appointments and procedures, check in clients, monitor flow, manage record requests, process payment transactions and more!
Experience & Skills Requirements
- Experience in a veterinary setting strongly preferred
- 1-2 years of client service representative experience required
- High school diploma or equivalent
- Empathy, compassion and a genuine love for animals
- Excellent communication, organization, and problem-solving skills
- Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients.
- With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
- Assist clients with checking in, scheduling appointments and processing payments
- Maintain a clean and welcoming reception area
- Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
- Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
- Be willing to guide, mentor and support fellow team members.
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:
- Competitive pay
- 401(k) with no waiting period to enroll and employer match after one year
- Mental health resources, including 24/7 access to Lyra Health
- Paid Parental Leave
- Purr-ental leave for when you adopt a pet
- Employer-sponsored childcare and elder care
- Personalized care for every family-forming journey
- FREE CE Courses
- Pet perks and veterinary service discounts
- Student loan management tools and assistance
Compensation negotiable based on credentials and experience with an hourly pay rate starting at $15/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
About Thrive
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions — all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care—and we are united by a shared set of values.
- Service – delivering exceptional service
- Empathy – leading with care
- Accountability – achieve meaningful outcomes
- Joy – be a source of light
- Exploration – learn to fuel growth
- Team – connect for success