What are the responsibilities and job description for the Spa Attendant/Receptionist position at THRIVE NOLA SPA?
- Be on time for shift and maintain consistent, regular attendance record • Properly open and close spa each day according to Standard Operating Procedures. • Accurately book, change and cancel spa appointments. • Acknowledge and greet everyone who enters and leaves the spa. • Ensure that the check-in, check-out and payment process is handled in accordance with company policy • Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation. • Utilize spa computers with skill and proficiency; document guest information in electronic record as directed. • Familiarity with Spa Booking Softwares • Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently. • Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. • Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests. • Handle guests’ questions and concerns promptly, professionally and courteously. • Maintain complete confidentiality in all guest matters in accordance with company policy; • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. • Maintain a clean; safe, fully stocked and well organized work area. • Ensure adequate stock of supplies and equipment; inform management when stock is low. • Must be able to work without constant direct supervision and remain at assigned post for extended periods of time. • Maintain a positive attitude and contribute toward a quality work environment. • Regularly attend, participate in and support training and staff meetings for the spa. • Ability to perform the duties of the Retail Consultant as needed. • Assist in all areas of spa operation as requested by management. • Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
Experience:
- Customer service: 2 years (Required)
Ability to Commute:
- New Orleans, LA 70130 (Required)
Work Location: In person
Salary : $16