Veterinary Client Service Representative

Thrive Miami is looking for a Full Time Client Service Representative (CSR) to join our team as part of the Thrive Pet Healthcare community in South Miami, Florida.

Client Service Representative - South Miami, FL

SHIFT: Daytime, swing, late evening and must be able to work rotating weekends

COMPENSATION:  $17-23 / HR BASED ON EXPERIENCE AND CREDENTIALS

Additional shift differentials apply to overnight and weekend shifts.

About You

You’re a compassionate, organized, and proactive professional who takes pride in creating exceptional client experiences through consistency, clarity, and compassion. You’re an outstanding communicator who can professionally connect with clients, doctors, and team members while helping keep hospital flow seamless and efficient. As a self-starter, you thrive in a fast-paced environment, collaborate naturally with others, and bring empathy, accountability, and positive energy to every interaction.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Deliver an exceptional client experience rooted in consistency, clarity, and compassion across all interactions, from first contact through discharge.
• Communicate professionally, clearly, and compassionately with clients, while partnering closely with DVMs and hospital teams to ensure accurate, timely, and seamless information flow.
• Demonstrate service and empathy by actively listening, anticipating client needs, and supporting clients through both minor issues and high-stress situations.
• Take accountability for scheduling, follow-up, documentation, and financial communication, ensuring accuracy and ownership from start to finish.
• Support hospital operations by working collaboratively with technicians, assistants, and doctors to maintain efficient patient flow and a well-coordinated client experience.
• Maintain an organized, proactive, and solutions-oriented approach, balancing multiple priorities while stepping in where support is needed.
• Foster a positive, respectful environment by bringing joy, teamwork, and professionalism to daily interactions and continuously seeking opportunities to improve (exploration).
• Ensure proper use, troubleshooting, cleanliness, stocking, and readiness of hospital equipment and client facing areas.
• Uphold the culture and values of Thrive Miami while serving as a role model for professionalism, accountability, and teamwork.
• Foster a collaborative, respectful, and safe work environment.
• Possesses a positive work attitude
• Self-motivated
• Excellent communication and organization skills

Required: Previous veterinary medicine experience

Preferred: Previous experience in a fast-paced ER and/or specialty practice

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial well being. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members: 

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360 primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether