Manager of Intake & Case Management

About Thrive Counseling Center:

Thrive Counseling Center envisions a world where mental health is valued, proactively nurtured, and is in reach of everyone. As a Community Mental Health Center, we are committed to serving everyone who needs our help. 90% of our clients have very limited financial resources and rely on our therapy and psychiatry services to live a full and balanced life. If you are passionate about equitable and affordable mental health for all, join us at Thrive to provide hope, resilience and recovery for those we serve.

The Role:

The Manager of Intake & Case Management is a key leadership role overseeing Thrive’s Access and Case Management teams. This position ensures timely and effective service linkage for behavioral health clients by managing intake processes, referral pathways, and transitions across programs. The Manager also plays a critical role in team supervision, program development, and strategic initiatives, including the expansion of services such as Community Support for Individuals (CSI), Community Support Teams (CST), or Assertive Community Treatment (ACT).

Key Responsibilities:

· Supervise the Access and Case Management team to support client intake, service connection, and care coordination

· Monitor workflows to ensure timely, equitable access to services

· Partner with the Access Coordinator to manage staffing capacity and service availability

· Lead team meetings, provide individual supervision, and complete staff evaluations

· Support smooth client transitions between internal programs and departments

· Oversee referrals and ensure timely follow-up for case management services

· Represent the team in internal meetings, community events, and regional coalitions

· Respond to service inquiries and assess complex or high-need client cases

· Complete intake assessments for clients joining group-based services

· Assist in developing new case management programs (e.g., CSI, CST, or ACT models)

· Use service data and trends to guide program planning and staffing

· Maintain systems to track referrals, waitlists, and unmet service needs

· Use client feedback to improve access and service workflows

· Ensure compliance with licensing, ethical, and funding requirements

What You'll Love About Working With Us:

• Purpose-Driven Work: You’ll be making a meaningful impact every day by helping individuals and families access critical behavioral health and case management services.
• Innovation & Growth: Thrive is actively expanding and innovating—your ideas and leadership will help shape the future of programs like CSI, CST, and ACT.
• Commitment to Diversity: We celebrate diverse backgrounds, languages, and life experiences and work to ensure our services reflect the communities we serve.
• Professional Development: We offer ongoing training, clinical supervision, and clear pathways for advancement within the organization.

Benefits:

• Medical, Vision, Dental Insurance
• PTO for Short-term leave
• Long-term disability
• Life Insurance
• 401k with employer match
• 5 weeks PTO per year plus paid holidays
• Pet Insurance
• Free CEUs
• Annual Professional Development Stipend
• Malpractice insurance paid by employer
• Supplemental Insurance Policies available through Aflac
• Collaboration and support from a team of more than 35 clinicians
• Free parking
• Close to Oak Park’s restaurants, shops, and public transportation
• Eligible for student loan forgiveness
• Employee Assistance Program
• FSA

Qualifications:

• Master’s degree in Social Work, Counseling, or a related behavioral health field.
• Clinical licensure in Illinois (LCSW, LCPC, or equivalent), or eligibility to obtain licensure within 6 months.
• Experience in behavioral health settings with a focus on access, case management, or clinical program leadership.
• Demonstrated knowledge of behavioral health systems and care models including CSI, CST, or ACT.

Preferred:

• Experience in launching or expanding clinical or case management programs.
• Experience supervising a diverse team of clinical and non-clinical staff.
• Bilingual or multilingual abilities.

Schedule:

• Flexible days and hours
• Must work 5 days per week
• May work remotely 1-2 days per week

If you’re ready to bring your expertise and passion to a place where your work truly makes a difference, apply today to join Thrive Counseling Center. Help us continue our mission to provide hope, resilience, and recovery to those who need it most.