Scheduler / Dispatcher for our Transportation Program

Scheduler / Dispatcher 

Transportation Program

General Summary: Supervision all Transportation drivers. Work involves working closely with Front Desk Schedulers to coordinate daily runs, assigning drivers and runs, scheduling drivers including vacation and sick times, maintaining vehicles, training new drivers and TBH staff, and operating Thrive vans seating approximately 10-15 people, to transport passengers to prearranged destinations.

Essential Responsibilities: 

Timely management of phone calls and voicemails

Data entry of rides into MTM software

Utilize software for GPS and traffic patterns.

Assigns daily run logs to drivers.

Prepares work schedules including revisions due to vehicle repairs, or drivers are sick or on vacation.

Identifies and reports vehicle maintenance and repair needs to supervisor.

Responsible to train new drivers and staff on proper use of Thrive vehicles and road safety.

Performs safe and on time transportation of clients in all types of traffic and climatic conditions.

Operates and drives vehicles in strict accordance with rules of the road.

Inspects general operating condition of vehicles daily and reports unsafe conditions and any damage according to policy and procedure.

Coordinates vehicle maintenance, repairs and inspections.

Attends appropriate transportation meetings.

Maintains vehicle operating records.

Reports any traffic violations, vehicle breakdowns, interruptions in service or accidents to supervisor.

Assists passengers entering and exiting the vehicle as needed including guiding and securing wheelchair users and other disabled or elderly individuals.

Provide documentation as required and consistent with Thrive standards.

Review e-mail account daily for new messages.

Billing of MTM rides

Tracking of all MTM trainings for Drivers to make sure everything is completed 2 weeks before all deadlines.

Additional Responsibilities:

Attend all agency/department required training and meetings within the prescribed period.

Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.

Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.

Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.

 Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.

Work the hours and/or shifts assigned, and begin and end on time.

Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.

Function, as member of a team, i.e., be a “Team Player”.

Education, Experience and Competencies:

Must be 21 years or older

High School graduate or equivalent required. Three (3) to six (6) months related experience required.

Detail oriented

Proficient with computer programs and scheduling experience preferred

Certifications, Licenses Requirements:

Valid Chauffeur’s license and automobile insurance which meets Rhode Island minimum standards required.

Meet training and certification requirements of transportation contract.

Clean Driving Record required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ Employer

Reports To:

SCHEDULER / DISPATCHER reports directly to (Supervisor/Managers Position) and will be supervised according to Thrive Behavioral Health Supervision Policy.

My signature acknowledges that I have read, understand and have had the opportunity to discuss the responsibilities assigned to my position.  A copy has been given to me, and one will be included in my personnel file.