Health Information/Quality Improvement Technician

Health Information/Quality Improvement Technician

HI/QI Department

Full Time – Non Exempt

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary: Responsible for reviewing, entering, and updating data into the electronic health record (EHR).  Maintain a standardized process for monitoring timely and accurate completion of client documentation.  Assist in providing client registration/health information functions.

Schedule: Mon-Fri, First Shift

Location: Warwick, RI

Pay: Starting at $23/hour

Essential Responsibilities:

· Meet with clients to collect client registration information, conduct client orientation.

· Assist with daily health information activities including data entry and scanning documents in the EHR

· Review recovery plans, assessments, and other clinical documents for completeness, accuracy, and validity; update data in the EHR as necessary.

· Process requests for client information; releasing information in accordance with federal and state laws as well as Center policies, standards, and procedures.

· Respond to client inquiries and follow rules and regulations related to client confidentiality, privacy and security of records/protected health information (PHI)

· Maintain confidentiality of all Center and client information at all times.

· Assist in completing quality assurance and compliance activities (i.e. record audits, utilization review)

· Complete HI/QI data management projects/reports as assigned

· Assists the department in identifying and troubleshooting inconsistencies, trends or compliance issues.

· Maintain courteous, professional and effective working relationships with all staff and external sources /stakeholders (i.e. Designated Collaborating Organizations) to coordinate care and support agency goals.

· Respond to email and phone inquiries promptly, professionally and accurately.

· Create an environment where the integrity and quality of the medical record/electronic health record is preserved.

Additional Responsibilities:

· Must attend all agency/department required training and meetings within the prescribed period.

· Attend all Safety Training programs and be able to describe his/her responsibilities related to general safety, department safety, and specific job-related hazards and responsibilities.

· Demonstrate respect and regard for the dignity of all clients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.

· Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.

· Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.

· Must work the hours and/or shifts assigned and begin and end on time.

· Adhere to Thrive’s Guiding Principles

· Function, as member of a team, i.e., be a “Team Player”.

Education, Experience and Competencies:

• High School Diploma or at least 2 years- experience in a medical office or behavioral health setting with electronic medical records. Associate degree in health information technology or human services field (preferred) or equivalent combination of related education and experience.

• Excellent attention to detail and data entry skills.
• Proficient in Microsoft Office Suite (e.g. Word, Excel, Access, PowerPoint).
• Ability to handle multiple duties, prioritize assignments, and meet deadlines.

Certifications, Licenses Requirements:

Valid driver license required, or ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ Employer

Benefits:

• 3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Healthtrax Gym Discount
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 20 hours per week or more. Time-off balances are pro-rated for part-time employees. 

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.