Case Manager for AGOP Program

CASE MANAGER

ADULT OUTPATIENT PROGRAM

FULL TIME – NON EXEMPT

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary: Provides direct care, support, education and advocacy to clients, their family members and caregivers.  Identifies clients’ needs and barriers affecting their mental health, physical health and wellbeing.  Partners with clients to assess treatment needs, collaborate on developing a person-centered recovery plan, and review progress.  This position is community and office based and may be required to provide transportation as needed. 

Schedule: Mon-Fri, First Shift

Location: Warwick, RI

Did you know… studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they’ll be hired if they don’t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway.

Essential Responsibilities:

• Provide screening, assessment, education, treatment, and follow-up services to clients on issues concerning mental health, physical health, substance use disorder, vocational needs, and living skills.
• Conduct needs assessments and works with the assigned Care Coordinator to ensure all client’s needs are being met.
• Collaborate with other providers, agencies, and individuals in the client’s network of care.
• Empower and educate clients on building skills to manage activities of daily living independently.
• Monitor signs and symptoms of psychiatric functioning, monitor medication regimen and document findings. Reports any variance to appropriate clinical supervisory staff.
• Educate clients, their family members and caregivers on mental illness and/or substance abuse disorder as appropriate.
• Educate clients on effective techniques for recognizing and managing symptoms and assist with medication management when needed.
• Assist clients in developing and strengthening their support network to accomplish goals and objectives.
• Provide assistance with living arrangements and income maintenance to ensure safe and affordable housing.
• Provide assistance and education in the management of client rep payee accounts.
• If appropriate for assigned program, responsible for ensuring the client has an active recovery plan and is continuously working towards goals and objectives, following all accreditation, state and federal requirements.
• Enters all necessary information in the client record such as progress notes, billing information and data in a timely manner and in accordance with Thrive standards. 
• Schedule and maintain client hours sufficient to achieve individual / program billing targets.
• Participate in clinical team meetings to ensure smooth coordination of client services and treatment.
• Identify when crisis intervention is needed and triage to appropriate team. 
• Accompany client to community appointments, provide advocacy as needed.
• Assist in coordination and support of client’s physical healthcare and needs.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.

Education, Experience and Competencies:

• Bachelor’s Degree in the Human Service field or related field required.
• Minimum two (2) years experience in Human Service field working with clients with disabilities preferred.
• An equivalent combination of education and experience could be considered.
• Training and experience in Motivational Interviewing and Trauma Informed Care preferred.
• Experience or training in related state and federal assistance programs preferred.
• Basic computer literacy skills and familiarity with an electronic health record are necessary.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

Benefits:

• 3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 17.5 hours per week or more. Time-off balances are pro-rated for part-time employees. Insurance plans remain the same regardless of FT or PT benefit eligibility.

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.

EEO/VET/LGBTQ Employer