Administrative Assistant

ADMINISTRATIVE ASSISTANT

ACCESS SERVICES

FULL TIME – NON-EXEMPT

Thrive Behavioral Health, the Certified Community Behavioral Health Clinic for Kent County, has been delivering mental health and substance use services since 1976. Thrive Behavioral Health understands the benefits of delivering high quality, low-cost care for Rhode Islanders. Thrive’s unique programs and services are built on evidence based, person-centric care models. Our programs include: Adult Mental Health, Youth and Family, Substance Use, Housing, Teen and Young Adult, Court Ordered, and Crisis Behavioral Health. With more than a dozen locations across Rhode Island and more than 300 employees, Thrive is continuing to grow and meet the needs of the community.

General Summary:   Responsible for greeting clients and visitors, answer and disseminate switchboard calls, and collect and record first party fees. Verify and update client demographic and insurance information. Provide backup coverage for building Administrative Assistant as needed. Track identified services and create spreadsheets as requested.

Schedule: Mon-Fri, First Shift

Location: Warwick, RI

Salary: Starting at $20/hr, depending on experience.

Did you know… studies have shown that the number one reason a person chooses not to apply for a role is because they do not think they’ll be hired if they don’t meet 100% of the qualifications? Thrive understands that while certain criteria are requirements of the job, other skills can be taught to the right person. Please consider applying anyway.

Essential Responsibilities: 

• Greet clients/visitors appropriately.  Excellent Customer Service Skills required.
• Notify staff of client/visitor arrival.
• Collect and record first party payments and track and manage client balances.
• Verify and update client demographic and insurance information.
• Ability to recognize emergency/urgent situations and respond quickly and appropriately by notifying clinical services.
• Verify insurance coverage and data enter pay sources utilizing Echo Software.
• Data enter and maintain clinical schedule utilizing scheduling Echo Software.
• Track and create group lists for ongoing groups to ensure there is ample capacity for groups.
• Call and confirm all clinical appointments.
• Answer and disseminate all incoming calls.
• Assist in special projects as assigned by supervisor.
• Review e-mail account daily for new messages.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.

Education, Experience and Competencies:

• Associates Degree or equivalent combination of education and experience from a two-year college or technical school and three years related experience.
• Strong working knowledge of Microsoft Word and Excel. 
• Demonstrated ability to plan, organize, and work with minimal supervision.  Excellent customer service skills a must.

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; taste or smell. The employee lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary. Reasonable accommodations may be made to assist individuals with disabilities in meeting the expectations of the position.

EEO/VET/LGBTQ Employer

Benefits:

• 3 weeks’ vacation to start, increases to 4 weeks after 2 years of employment
• 10 sick days per year
• 1 Float day
• Birthday off
• 11 paid holidays
• Paid lunch
• Low-deductible medical insurance plan
• Dental insurance as low as $0/month
• Vision Insurance
• Company-paid life insurance worth 2x your annual salary Long Term Disability
• 401k with 2% company match
• Optional Aflac, additional life insurance, and pet insurance
• Employee Assistance Program
• Healthtrax Gym Discount
• Employee referral bonuses

All employees are considered benefit eligible if their schedule is 20 hours per week or more. Time-off balances are pro-rated for part-time employees.

Thrive believes in healthy work/life balance and a friendly/family working environment, whose values include Dignity, Respect, Teamwork and Professional Support and Development.