Client Specialist II ( LCDC II/LCDC III/LICDC )

Reports To: Clinical Director

FLSA Status: Non-Exempt

Work Schedule: Full Time

Salary: Hourly

Position Summary:

At Thrive Behavioral Health Center, we deliver industry leading peer support for those suffering from Mental Health and/or Substance Use Disorders. The Client Specialist II will provide a combination of peer support and psychological services to youth and adults in the community and special programs. Services include comprehensive assessment and treatment of behavioral health conditions and substance use disorders. In addition to assessment and counseling the Client Specialist II will work with our multi-disciplinary team. Experience with CBT, DBT, ACT, and/or MI preferred, but not required. We are proud to set the industry standard and continue our growth.

Education/Certifications: Associate’s degree in Behavioral Health or Nursing related field, Bachelor’s degree in another field. LCDC II/LCDC III/LICDC required.

Essential Duties and Responsibilities:

• Complete assessments, orient clients to the program, ensure application of policies and procedures, and individual therapy, with a focus on SUD clients
• Maintain a caseload of clients providing case management services and monitoring, and complete and update treatment plans, with a focus on SUD primary clients
• Consult with clients and family members (as needed) to discuss goals
• Provide SUD counseling
• Lead and/or co-facilitate peer reviews
• Lead and/or co-facilitate trainings for clinical and peer support teams
• Engage with peers to ensure assessments are completed in a timely manner
• Act as an advocate for program participants with courts, schools, treatment centers, and other services or agencies as appropriate in order to make referrals and conduct follow ups
• Provide customer service to stakeholders
• Maintain compliance with all Medicaid guidelines
• Work individually with clients and collaborate as part of a multidisciplinary team of professionals

• Utilize telehealth platforms when necessary to engage with clients in completing assessments and other services

• Advocate for the needs of each individual
• Provide hope and help in changing patterns and behaviors
• Complete administrative duties in a timely and accurate manner
• Serve a client base 13 and Older
• Other duties as assigned

Requirements:

• Comfort and knowledge working in telehealth and office based settings
• Working knowledge of different pathways to recovery and social systems including evidence based practices
• Driven to engage peers in services to assist in their recovery
• Understands problems analysis, decision-analysis, evaluate interventions, and contingency plans
• Ability to be an active listener by asking questions and reflecting on what is being said
• Proficient level of ability with computer; Microsoft Office Products, Google Workspace, Zoom and Pimsy/EHR.
• Knowledge of industry related software
• Effective written and oral communication skills; ability to articulate information clearly

• Understands and practices professional and ethical boundaries in a clinical capacity

• Valid driver’s license and vehicle insurance

Preferred Qualifications:

• Experience in Peer Recovery Services, Social Service, Customer Service or Non-Profit environment
• Experience with electronic health records or other types of applications and software
• Experience in providing telehealth services
• Experience providing SUD counseling services

Behavioral Competencies:

• Leadership
• Empathy
• Compassion
• Positive Attitude
• Mission driven
• Accountability

Physical Demands: The physical demands described here are representative of those that should be met by an individual to successfully perform the essential duties of this job. Reasonable accommodations may be available to enable individuals with disabilities to perform the essential duties. The position requires sitting and standing throughout the day, manual dexterity to type on a computer keyboard and operate general office equipment.