Care Coordinator for the Broker Model

an Job Purpose

The Broker plays a vital role in supporting individuals and families in accessing health coverage that meets their needs. This position mirrors the heart of a Community Health Worker/Care Coordinator role—focused on education, advocacy, and connection—not sales. Thrive’s mission is to help people secure the coverage that best supports their health and financial well-being, not to generate revenue. The Broker will provide in-person assistance, enrollment support, and unbiased education related to Marketplace insurance, Medicaid/KanCare, Medicare, CHIP, and other safety-net programs.

This employee will be based out of SENT, INC.

Duties and Responsibilities

Primary Responsibilities

• Provide in-person, hands-on assistance with enrolling or re-enrolling individuals and small businesses in Marketplace insurance, Medicaid/KanCare, Medicare, and other relevant programs.
• Educate clients about available health insurance options in a fair, impartial, culturally and linguistically appropriate manner.
• Assist clients with questions, grievances, or troubleshooting related to their coverage or eligibility decisions.
• Maintain strong working knowledge of available insurance products, program rules, and policy updates.
• Serve as a trusted guide, helping residents understand benefits, compare plans, and navigate complex systems.
• Maintain timely documentation, reporting, and data entry required by Thrive and funding sources.
• Identify and build partnerships with local organizations, agencies, and community sites for client outreach and referrals.
• Provide referral and follow-up services to ensure clients are connected to needed health and human services.
• Advocate for individual and community health by supporting residents in understanding and utilizing their coverage.
• Enhance residents’ ability to communicate effectively with healthcare providers and insurance representatives.
• Support health education efforts and provide guidance consistent with Thrive’s mission.
• Participate in community events, outreach activities, and enrollment drives.
• Maintain high ethical standards—prioritizing client needs over commission opportunities at all times.
• Work collaboratively with the Care Coordination team to strengthen community access to care.

Other Responsibilities:

• Participate in community events, outreach activities, and enrollment drives.
• Maintain high ethical standards—prioritizing client needs over commission opportunities at all times.
• Work collaboratively with the Care Coordination team to strengthen community access to care.

Qualifications

• High school diploma/GED with 2 years of working experience required. Some college education with 1 year of working experience, preferred.
• Ability to use common office software (Word, Excel, PowerPoint) and cloud-based software.
• Demonstrated commitment to assuring healthcare access to the medically underserved.
• Experience working with Marketplace insurance, Medicaid, or Medicare and other safety-net programs, preferable but not required.
• Excellent written and verbal communication skills in English required.
• Independent and good team player.
• Ability to handle multiple tasks.
• Empathetic and has the ability to work with people of all social, economic, racial, and cultural backgrounds.
• Ability to communicate clearly and effectively in a professional manner.
• Outgoing, friendly personality who enjoys working with the public.
• Excellent organizational and decision-making skills.
• Professional attitude and appearance.

More Information

• Thrive is an EOE.
• Benefits include medical, dental, and vision benefits and 100% of premiums paid by employer, an IRA with 3% employer match, life insurance, 120 hours of paid vacation a year, and 11 paid holidays.
• Thrive places a high priority on team players and community-minded individuals.
• Ability to work flexible hours including some evenings and weekends.
• Must pass a background check.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25