What are the responsibilities and job description for the IT Support Specialist position at Threshold Rehabilitation Services Inc.?
Description
Competitive Starting Salary of $22.75 - $24.50 an hour.
Threshold Rehabilitation Services, Inc., a human service agency supporting people with disabilities, is actively seeking an IT Support Specialist. The IT Support Specialist performs problem resolution and identifies the root causes of service disruptions and incidents. The IT Support Specialist plans, develops, and implements new technology-based solutions to business problems.
Essential Duties and Responsibilities:
- Follow cybersecurity best practices.
- Perform incident and problem management.
- Perform hardware and software inventory management.
- Coordinate the purchase of hardware and software.
- Maintain system integrity.
- Provide training for all users on system on uses of hardware and software.
- Monitor system supplies inventory.
- Evaluate system needs, making recommendations to management.
- Provide for system security and proper backup of software.
- Develop reports as required.
- Perform data management tasks as required.
- Evaluate, troubleshoot and resolve incidents and problems encountered by users.
- Comply with Threshold's confidentiality policy specifically regarding access to individuals' personal health information.
- Perform other related duties as assigned by the Chief Information Officer.
The hours for this position are Monday to Friday, 8am - 5pm. These are great work hours with paid holidays off starting day one of employment!!
Full-time staff are eligible for benefits including medical, dental and vision, paid vacation and sick days, as well as tuition reimbursement, and a 401(k) Plan.
Threshold provides comprehensive paid training for all employees.
EOE M/F/D/V
Requirements
- B.S. Degree in Cybersecurity, Computer Science or related field preferred with 1-2 years of experience in Information Technology; or A.S. Degree with 3-4 years' experience in the Information Technology field.
- Demonstrate knowledge of cybersecurity best practices.
- Experience administering Office 365.
- Experience with automated software management and distribution such as Intune or System Center Configuration manager or similar system.
- Demonstrate knowledge of Information Technology best practices.
- Any combination of equivalent skills and experience listed above.
- Valid PA Driver's License.
- PA Motor Vehicle Record Check.
- Use of vehicle while working with valid registration and insurance coverage indicating you are an insured driver.
- Pre-employment drug screen.
- PA Criminal History Clearance.
Salary : $23 - $25
