Front Office Lead - Dental Office Experience Required

Three Rivers Endodontics (3RE) is seeking an experienced, motivated, and service-driven Front Office Lead to support the training, development, and day-to-day performance of our front office teams across all locations. This role is ideal for a strong front office professional who thrives in a fast-paced, patient-centered environment and is passionate about building high-performing teams.

This position works closely with front office staff, the revenue cycle team, practice leadership, and executive leadership to ensure a consistent, high-quality patient experience and adherence to 3RE standards across all offices.

Schedule: Full-time, 5 days per week
Primary Location: Moon Township (with travel to all 3RE locations as needed)

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet and check in patients with professionalism and warmth
• Schedule and confirm appointments efficiently across multiple providers and locations
• Verify dental insurance and ensure accurate patient information
• Collect, post, and reconcile patient payments

Training & Team Development

• Lead onboarding and training for all new front office team members
• Develop, maintain, and continuously improve front office training manuals and resources
• Serve as a day-to-day resource and mentor for front office staff
• Conduct regular check-ins and facilitate monthly and ad hoc team meetings

Operational Consistency & Leadership

• Travel to all office locations to provide coverage, coaching, and training
• Ensure front office processes are executed consistently in alignment with 3RE standards
• Partner with leadership to identify opportunities for process improvement and team development

Qualifications

• Prior experience in a dental or specialty dental office required
• Strong understanding of:
• Dental insurance verification
• Front office financial workflows
• Experience developing training materials and leading team training initiatives
• Proficiency in Microsoft Office
• Experience with dental practice management systems preferred (Open Dental a plus)
• Excellent communication, organizational, and leadership skills
• Positive, team-oriented attitude with a willingness to learn and grow

Compensation & Benefits

Three Rivers Endodontics offers a competitive compensation package commensurate with experience, including:

• Medical, dental, and vision insurance
• 401(k) with company support
• Paid time off
• Additional benefits and growth opportunities within a rapidly expanding organization

Job Type: Full-time

Pay: $25.00 - $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• dental office: 5 years (Required)
• Leadership: 1 year (Required)

Work Location: In person

Salary : $25 - $28