What are the responsibilities and job description for the Client Support Specialist position at Three Rivers Community Action Inc?
The Client Support Specialist provides excellent customer service, program support, and expertise. They serve as the first point of contact for incoming calls, visitors, and emails, offering information and referrals. They gather and maintain client-related data and interact with directors, program coordinators, and Agency management. (Full Position Description will be shared with applicants selected for in-person interviews; to request full description, call 507-316-0610.)
This Full-time position (40 hours per week) is Monday-Friday, 8am-4pm and will be based in Zumbrota.
Qualifications:
- Strong organizational skills with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Current, valid driver’s license in good standing as defined by agency insurance company, unless explicitly approved otherwise by supervisor
- Current, valid personal automobile insurance, unless explicitly approved otherwise by supervisor
- Ability to pass required background study, as defined by position
- At least two years of work experience in a customer service role, successfully working in direct contact with the public.
- Associate Degree or equivalent technical training in business, administrative support careers, human services or similar program. In lieu of degree, an additional year of experience is required (total of at least three years of relevant work experience).
- Intermediate proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Video Conferencing. Proficiency with office equipment including multi-line phone.
- Accurate typing and data entry skills.
- Ability to manage projects and tasks with multiple interruptions.
- Ability to travel to other offices as needed.
About Three Rivers Community Action
Join Three Rivers Community Action, a dynamic nonprofit organization established in 1966 by dedicated local citizens. Committed to enhancing lives across our service area, Three Rivers collaborates with community partners to address fundamental human needs, fostering individual, familial, and communal well-being.
At Three Rivers, we seek collaborative solutions, lead with integrity, embrace diversity, inspire mutual trust, listen to community needs, respect the people we work with, and promote equity, empowerment and self-sufficiency.
We advocate ardently for our program participants at local, state, and federal levels, leveraging our extensive network of human service agencies to provide comprehensive support. Through these partnerships, we optimize resources to better serve families and communities, catalyzing meaningful change and fostering inclusivity.
We realize dreams of homeownership for people such as single parents, individuals with disabilities, and diverse families. We enable seniors to age in place with vital services like home-delivered meals, transportation, and energy assistance. Through initiatives like Head Start, we ensure children are equipped for school success while supporting their families holistically. At every stage of life, Three Rivers strives to empower and uplift those we serve. Join us in making a difference, one life at a time.
About the Benefits
Enjoy a comprehensive benefits package tailored to support your well-being and enrich your life:
- Competitive wages with opportunities for advancement
- Extensive benefits for regular full-time staff (30 hours per week), including health insurance, dental insurance, short-term income continuation, long-term disability insurance, voluntary life and AD&D insurance, Flexible Spending Accounts, and, if health insurance is elected, access to an HRA, ensuring peace of mind and security for you and your loved ones
- Participation in a generous 403B match (after 1 year of employment), aiding in building a stable financial future for regular staff working 20 hours per week
- Generous paid time off, guaranteeing you sufficient time for relaxation, rejuvenation, and personal interests for regular staff working 30 hours per week
- Access to our robust Employee Assistance Program, providing assistance and resources for both personal and professional challenges
- Training and professional development opportunities aimed at enhancing your skills and fostering career growth
- A supportive work environment that fosters diversity, teamwork, and recognizes individual contributions
Experience these outstanding benefits, among others, as we actively support your development, well-being, and success.
Equal Opportunity Commitment
We are committed to fostering an inclusive workplace that values lived experience. We strongly encourage individuals from under-represented populations and those with relevant lived experiences to apply. We value diverse perspectives and backgrounds. Your unique experiences and perspectives are an asset to our team, and we welcome your application.
Three Rivers is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. If you require assistance or accommodation during the application process due to a disability, please contact Human Resources at jobs@threeriverscap.org or 507-316-0610.
Online application preferred: www.threeriverscap.org/careers. However, a paper application form may be requested by calling 507-316-0610.
Three Rivers is an Equal Employment Opportunity / Affirmative Action Employer