Hotel - RV Park Lead

Starting Wage: $19.00 hour

he RV Park Lead supports the RV Park/Guest Services Attendant Manager in the daily operations of the RV Park while performing the full range of RV Park Attendant duties. This role helps ensure efficient operations, quality guest service, and adherence to established standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assists the RV Park/Guest Services Attendant Manager with administrative tasks, Team Member training, shift coverage, and operational support as needed.
• Serves as the primary point of communication for RV Park Attendant Team Members, ensuring they receive clear and accurate information to complete daily tasks.
• Ensures RV Park policies and procedures are followed when making reservations and during guest check-in and check-out.
• Addresses guest concerns, complaints, and suggestions, resolving issues when possible and referring matters to management as appropriate to ensure exceptional guest service.
• Reviews guest special requests and needs documented in the PMS to ensure they are properly handled at check-in.
• Reviews Night Audit documentation to verify billing accuracy, validate and code coupons correctly, and ensure all required paperwork is complete; makes necessary billing and coupon corrections in casino management system.
• Maintains confidentiality and discretion regarding Team Member and guest personal information.
• Maintains awareness of company promotions, events, and programs and communicates relevant information to Team Members and guests.
• Educates guests on Players Club benefits, property amenities, and marketing programs.
• Promotes and models RV Park core values, including Honesty, Personal Integrity, and Team Before Self.
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor.   The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens. At times this position requires Team Members to work in all types of weather conditions.

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 21 years old.
• Must have a High School Diploma or equivalent. 
• Must have a valid driver’s license.
• Must have 1-year combined experience in hotel front desk/customer service or equivalent combination of education and experience.
• Intermediate understanding of computer programs, including all windows applications required.
•  Ability to work well in pressure situations.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing. 
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission. 
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.   

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 8 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

SERVICE COMMITMENTS - Exceptional Guest Service is key to the success of Three Rivers Casino Resort and each of our Team Members. We live our Service Commitments in all interactions with every guest and Team Member, starting with #1 “Be Kind. Always.” Your commitment will help us meet our Purpose.  

EVERY DAY, WE DELIVER UNCOMMONLY KIND EXPERIENCES THAT CONNECT PEOPLE TO THE COAST.

Salary : $19