What are the responsibilities and job description for the Customer Service Representative (CSR( position at Three Kings Plumbing?
Job Overview
We are seeking a dynamic and energetic Customer Service Representative (CSR) to join our team! In this vital role, you will be the friendly voice and helpful face of our organization, delivering exceptional support to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. This position offers an exciting opportunity to make a positive impact while developing your professional skills in a fast-paced, supportive environment.
Duties
- Respond promptly and professionally to customer inquiries via phone, email, and chat platforms.
- Provide accurate information about products, services, and policies to assist customers effectively.
- Handle outbound calling campaigns to follow up with clients or promote new offerings.
- Assist customers with order processing, data entry, and account management tasks.
- Resolve issues efficiently by analyzing customer concerns and offering appropriate solutions.
- Maintain detailed records of interactions using Microsoft Office tools and customer management software.
- Demonstrate excellent phone etiquette and communication skills to ensure positive customer experiences.
Requirements
- Multilingual abilities are highly valued to serve diverse client needs effectively.
- Previous call center experience or background in customer support is preferred.
- Bilingual proficiency in English and another language is a significant advantage.
- Proficiency in Microsoft Office applications and general computer skills are essential.
- Excellent communication skills, including active listening and clear articulation.
- Typing speed of at least 40 words per minute for efficient data entry.
- Strong analysis skills to assess customer needs and identify suitable solutions. Join us as a Customer Service Representative and become a key part of a vibrant team dedicated to delivering outstanding client service! We value energetic professionals who thrive on helping others while growing their careers in a supportive setting.
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $25