Customer Engagement Specialist

At Thrasher, we believe that fulfilling work leads to a fulfilling life. Since 1975, we have been committed to exceptional customer service. We are a family-owned residential construction company specializing in waterproofing, foundations, and concrete repair. Our ambitious nature drives our mission to deliver a "WOW" experience and challenge the status quo. We foster a work environment where employees feel valued and passionate while also creating opportunities for growth. We need strong individuals like you to help us set new standards and make a meaningful impact.

Pay Range: Starting at $18/hour

Job Description: Your Impact

Are you passionate about creating meaningful connections and making a real difference? As a Customer Engagement Specialist, you'll have the opportunity to elevate customer experiences while playing a vital role in ensuring efficient and effective customer support.

Job Duties: How You Win Everyday

• Take inbound and make outbound calls to assist our customers in scheduling a free appointment with one of our experts.
• Strive to meet or exceed your metrics for converting leads into scheduled appointments, while also focusing on appointment retention.
• Collaborate effectively to ensure smooth communication and provide a personal touch with our homeowners.
  
  

Qualifications: What You Offer

• Must be at least 18
• Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
• Minimum of 1-2 years of customer service experience
• A history of reliable and consistent job longevity
  
  

Benefits: What We Offer

• Medical insurance, dental insurance, flex spending, HSA, vision insurance, and life insurance
• 401(K) Retirement Savings up to a 5% match
• Employer paid life insurance in the amount of $50,000
• Comprehensive paid training
• Career growth and development
  
  

Thrasher Group and its affiliates are an Equal Opportunity Employer. All employment offers are contingent upon successful background checks. Employment history, education, and other relevant information may be verified during the hiring process.