What are the responsibilities and job description for the Universal Front Desk Agent position at Thousand Hills Resort Hotel?
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Universal Front Desk Agent
Location: Branson, MO, 65616
Company: Thousand Hills Resort Hotel
Job Description
We are seeking a reliable and customer-focused Universal Front Desk Agent to join our team at Thousand Hills Resort Hotel in Branson, MO. The ideal candidate will be responsible for welcoming and checking in guests who arrive at the front desk, answering incoming calls, and providing excellent customer service throughout their stay.
Responsibilities
- Greet and check in guests promptly and professionally upon arrival.
- Answer phone calls and respond to guest inquiries in a courteous and efficient manner.
- Use hotel systems and computer software to manage reservations, check-ins, and check-outs.
- Assist guests with requests and provide information about hotel services and local attractions.
- Maintain an organized and clean front desk area.
- Coordinate with other hotel departments to ensure guest satisfaction.
Qualifications
- Previous experience as a front desk agent or in a customer service role preferred.
- Proficient in using computer systems and hotel management software.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle stressful situations with professionalism.
- Strong attention to detail and organizational skills.
- Availability to work flexible hours, including weekends and holidays.
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