What are the responsibilities and job description for the Help Desk Specialist position at Thoughtwave Software and Solutions?
Hi ,
Greetings from Team Thoughtwave Software and Solutions,
Please find below the exciting Job opening with our esteem client with details Job description and if you are looking for a new Job opening here is the position and you respond with the latest/updated resume to email enclosed or feel free call us
Title: Help Desk II
Location: Onsite Appleton, Wisconsin
Only need US Citizen candidates
Only on W2
Top Skills & Years of Experience:
-3-5 years experiences in the following skills
• Assists all users (internal and external) with software/hardware/network requests and issues related to County provided systems. Identifies root cause of problem and fixes it. Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue.
• Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate.
• Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups.
Nice to Have:
• Strong ability to take ownership of assigned tasks and responsibilities.
• Excellent organizational and time management skills. Ability to manage schedule.
• Maintains high level of knowledge of all County systems and their related interfaces.
Duration of the Contract: Until 12/31/24 with the possibility of being converted to FTE.
Candidates must be current Wisconsin resident. No relocation allowed. 100% Onsite
Thanks & Regards,
Anusha Kiran Golla/US IT Recruiter
Thought wave Software and Solutions
314 N. Lake St, Suite 6, Aurora IL 60506
Desk: 6304855621 Ext:146
Email: anusha@thoughtwavesoft.com
Web: http://www.thoughtwavesoft.com
LinkedIn:https://www.linkedin.com/in/anusha-kiran-golla-1ba090273/
