What are the responsibilities and job description for the Director, Technical Support position at ThoughtSpot?
Director, Systems Reliability Engineering (SRE)
As we scale, ensuring the reliability, performance, and efficiency of our cloud-native, SaaS-first
infrastructure is paramount. We’re seeking a Director of SRE to lead our SRE team, responsible for
ensuring the availability, scalability, and operational excellence of our analytics platform across
multi-cloud environments and Software customers.
What You'll Do
What You Bring
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
As we scale, ensuring the reliability, performance, and efficiency of our cloud-native, SaaS-first
infrastructure is paramount. We’re seeking a Director of SRE to lead our SRE team, responsible for
ensuring the availability, scalability, and operational excellence of our analytics platform across
multi-cloud environments and Software customers.
What You'll Do
- Lead and mentor a team of 25 member platform SR organization in the Americas, fostering
- Define and execute the strategic vision and technical roadmap for SRE, driving reliability,
- Collaborate with engineering and product teams to build self-healing, highly available
- Drive automation-first SRE practices, leveraging Infrastructure-as-Code (Terraform,
- Ensure ThoughtSpot’s analytics platform maintains high availability and low-latency
- Stay ahead of emerging technologies in cloud computing, big data, and AI-driven analytics,
What You Bring
- BS/MS in Computer Science or related field.
- 10 years of engineering leadership in DevOps, SRE, or cloud infrastructure, managing teams
- 5 years of experience in large-scale distributed systems.
- 4 years of experience in automation & observability, building tooling to reduce operational
- Deep expertise in cloud-native architectures (AWS, GCP, Azure), Kubernetes, and
- Proven ability to hire, mentor, and develop top-tier SRE talent in a high-growth environment.
- Hands-on experience with programming/scripting (Python, Go, Java, or Ruby) to automate
- Excellent communication skills, with the ability to drive technical alignment across
What makes ThoughtSpot a great place to work?
ThoughtSpot is the experience layer of the modern data stack, leading the industry with our AI-powered analytics and natural language search. We hire people with unique identities, backgrounds, and perspectives—this balance-for-the-better philosophy is key to our success. When paired with our culture of Selfless Excellence and our drive for continuous improvement (2% done), ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.
ThoughtSpot for All
Building a diverse and inclusive team isn't just the right thing to do for our people, it's the right thing to do for our business. We know we can’t solve complex data problems with a single perspective. It takes many voices, experiences, and areas of expertise to deliver the innovative solutions our customers need. At ThoughtSpot, we continually celebrate the diverse communities that individuals cultivate to empower every Spotter to bring their whole authentic self to work. We’re committed to being real and continuously learning when it comes to equality, equity, and creating space for underrepresented groups to thrive. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.