What are the responsibilities and job description for the Guest Service Representative position at Thorntons?
Description:
The Guest Service Representative (GSR) is responsible for delivering an exceptional experience to Thorntons' Guests. They maintain brand standards by executing tasks within the Store Operating System, providing a fresh food and beverage offering in a safe environment, and supporting store goals and initiatives.
Key Responsibilities:
•Deliver guest service with a friendly attitude and follow instructions from store management.
•Practice safe working habits and report maintenance or safety problems to store management.
•Adhere to laws and regulations related to restricted sales, such as alcohol and tobacco.
•Prepare fresh food while meeting food safety requirements and obtain necessary certifications.
•Follow cash handling procedures and accurately account for money orders and lottery receipts.
•Maintain store appearance by stocking shelves and cleaning windows, floors, and restrooms.
•Use suggestive selling techniques to suggest complementary items and encourage Guest participation in the loyalty program.
•Live Thorntons' Core Values and contribute to a welcoming environment for Team Members and Guests.
Skill Requirements:
•Follow written and verbal direction and seek clarification when needed.
•Work effectively in a fast-paced environment and adapt to changing situations.
•Demonstrate self-control and provide a positive customer experience.
•Possess analytical skills to identify and solve problems and use basic arithmetic skills to count and document cash drawers.
•Value diversity and recognize the strengths that individuals bring to the team.
Knowledge and Experience:
•Principles of Guest Service, including needs assessment, quality standards, and evaluation of Guest satisfaction.
•Methods for showing, promoting, and selling products or services.
•All experience is considered; a high school diploma or GED is preferred, along with food certifications.
The Guest Service Representative (GSR) is responsible for delivering an exceptional experience to Thorntons' Guests. They maintain brand standards by executing tasks within the Store Operating System, providing a fresh food and beverage offering in a safe environment, and supporting store goals and initiatives.
Key Responsibilities:
•Deliver guest service with a friendly attitude and follow instructions from store management.
•Practice safe working habits and report maintenance or safety problems to store management.
•Adhere to laws and regulations related to restricted sales, such as alcohol and tobacco.
•Prepare fresh food while meeting food safety requirements and obtain necessary certifications.
•Follow cash handling procedures and accurately account for money orders and lottery receipts.
•Maintain store appearance by stocking shelves and cleaning windows, floors, and restrooms.
•Use suggestive selling techniques to suggest complementary items and encourage Guest participation in the loyalty program.
•Live Thorntons' Core Values and contribute to a welcoming environment for Team Members and Guests.
Skill Requirements:
•Follow written and verbal direction and seek clarification when needed.
•Work effectively in a fast-paced environment and adapt to changing situations.
•Demonstrate self-control and provide a positive customer experience.
•Possess analytical skills to identify and solve problems and use basic arithmetic skills to count and document cash drawers.
•Value diversity and recognize the strengths that individuals bring to the team.
Knowledge and Experience:
•Principles of Guest Service, including needs assessment, quality standards, and evaluation of Guest satisfaction.
•Methods for showing, promoting, and selling products or services.
•All experience is considered; a high school diploma or GED is preferred, along with food certifications.
