What are the responsibilities and job description for the Journeyman Service Plumber position at Thornton & Grooms?
Service Plumber
Thornton & Grooms | Farmington Hills, MI | Full-Time
No overnight on-call. Limited Saturdays. Uncapped earning potential. Welcome to the Home of the Six-Figure Plumber — where your skills, integrity, and drive are recognized and rewarded.The Mission
Provide exceptional residential plumbing service by diagnosing issues, educating homeowners, and delivering the best solutions — all while creating an outstanding customer experience that keeps people calling Thornton & Grooms first.
What You'll Do
In the Field
- Run residential plumbing service and repair appointments with professionalism and efficiency
- Diagnose plumbing issues accurately and present clear, honest solution options
- Educate homeowners so they can make confident, informed decisions — no pressure, no shortcuts
- Deliver high-quality workmanship on every job, every time.
With Customers
- Build trust through transparency, clear communication, and genuine care for the homeowner's situation
- Support Home Care Club members with consistent, year-round service that keeps their homes running right
- Represent the Thornton & Grooms brand with the professionalism and integrity it has earned since 1937
On the Team
- Participate in ongoing technical, communication, and leadership training
- Contribute to a team culture built on the values of Love, Team, Professionalism, and Today
- Bring your best every day — your growth here is limited only by your drive
What You Bring
- 2 years of residential service plumbing experience
- Journeyman or Master Plumber license preferred — but not required if your skills and attitude are there
- Strong customer communication skills and a genuine desire to help homeowners
- A passion for doing the job right and a commitment to honest recommendations
- Valid driver's license with a clean motor vehicle record
What You Get
- Uncapped earning potential — this is the Home of the Six-Figure Plumber
- No overnight on-call — your personal time is protected
- Limited Saturday commitments — we respect work-life balance
- Medical, Dental, and Vision coverage
- 401k with company match
- On-Site Medical Clinic — real healthcare access without the hassle
- Ongoing training and a clear path for career advancement
- A company that has been trusted by Metro Detroit homeowners since 1937
Who We Are
Thornton & Grooms has served Wayne, Oakland, and Macomb County homeowners since 1937. We're not a revolving-door shop — we invest in our people, promote from within, and hold ourselves to a standard most companies only talk about.
Our mission: To be ever building the professionalism, integrity, and honor of the trades.
If that mission resonates with you, we want to hear from you.