Coordinator

About Thoreau:
At Thoreau, we pride ourselves on providing exceptional client service and reliable HVAC solutions, especially when clients need us most. Join our team and be part of a fast-paced, responsive organization committed to operational excellence and customer satisfaction.

Position Overview:
We are seeking a dedicated and reliable Client Coordinator for a full-time role, specializing in work order management. The ideal candidate will excel in managing client relationships, handling emergencies, and providing timely follow-ups to ensure continuous client satisfaction. This position requires exceptional organizational skills, effective communication, and the ability to work under tight deadlines.

Key Responsibilities:
Client Support:

• Provide immediate assistance to clients.
• Handle urgent client service requests and ensure prompt resolution of emergencies.
• Facilitate effective communication between clients and the Thoreau team during critical situations.

Client Relationship Management:

• Maintain and nurture client relationships, ensuring high levels of customer satisfaction.
• Act as a liaison between clients and technicians to ensure clear communication and efficient service delivery.

Workload Coordination:

• Ensure seamless coordination between clients and field technicians.
• Draft and submit accurate quotes for services requests.
• Assess and dispatch skilled technicians or subcontractors.
• Provide detailed status updates to keep clients informed.
• Administrative Duties:
• Create and manage reports, tracking unique bookings, system errors, and other relevant data.
• Ensure adherence to client procedural requirements.
• Handle project setup, vendor assignment, preparation of scopes/estimates, and review of work orders.
• Manage material procurement, data entry of purchase orders, invoicing, vendor compliance, and documentation.
• Source and manage vendor relationships.
• Other Responsibilities:
• Perform additional duties as assigned to support the team and clients.

Industry:

• Facilities Services

Employment Type: Full-time

What We Offer

• Competitive salary
• Full Med/Dent/Vis/Life Insurance Packages, 401k match
• Paid time off
• Tuition Reimbursement
• Growth opportunities within a rapidly expanding organization

• Strong customer service and communication skills.
• Excellent organizational skills with the ability to prioritize and manage multiple tasks.
• Ability to thrive in a high-pressure, deadline-driven environment.
• Proficiency in computer applications and data management systems.