What are the responsibilities and job description for the Customer Awards Program Specialist position at thomsonreuters?
Customer Awards Program Specialist
Key Responsibilities
Drive customer award nominations
Coordinate customer outreach and communications
Manage nomination intake and tracking
Support judging and finalist selection
Coordinate winner recognition activities
Identify customer story and advocacy opportunities
About You
You're a fit for the role of Customer Awards Program Specialist if you have:
3 years of experience in customer marketing, customer advocacy, customer success, program management, event marketing, account management, or related customer-facing roles.
Experience managing complex programs or projects involving multiple stakeholders, timelines, deliverables, and competing priorities.
Demonstrated success managing customer recognition programs, award nomination programs, advocacy initiatives, customer engagement campaigns, or similar programs.
Proven ability to build relationships and work directly with customers in a professional business environment.
Experience conducting customer outreach and engagement activities to drive participation in programs, initiatives, events, or recognition opportunities.
Strong communication and stakeholder management skills, with the ability to influence and collaborate across sales, customer success, marketing, operations, and leadership teams.
Experience partnering with sales and customer-facing teams to identify, recruit, and engage customers for strategic initiatives.
Exceptional organizational and project management skills with the ability to independently manage multiple workstreams simultaneously.
Strong attention to detail and the ability to manage timelines, track nomination status, coordinate communications, and maintain accurate program records.
A customer-centric mindset with a passion for celebrating customer achievements and showcasing customer success.
Demonstrated professionalism and executive presence when interacting with customers, partners, and senior stakeholders.
Strong problem-solving skills and the ability to navigate ambiguity in a fast-paced environment.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
Experience using CRM systems, spreadsheets, and project management tools to track customer participation, program activity, and reporting.
Preferred Qualifications
Experience managing customer award nomination programs, customer advocacy programs, reference programs, or customer recognition initiatives.
Experience identifying, documenting, and developing customer success stories, case studies, testimonials, or advocacy content.
Experience supporting nomination evaluation, scoring, judging, finalist selection, or review processes involving multiple stakeholders.
Background in Customer Success, Customer Marketing, Customer Advocacy, Program Management, Field Marketing, Account Management, or Event Marketing.
Experience developing customer communications and engagement strategies that drive participation and strengthen customer relationships.
Familiarity with CRM systems, event platforms, project management tools, nomination systems, and reporting dashboards.
Experience working with external agencies, vendors, or third-party partners to support program execution.
The Ideal Candidate
The ideal candidate is an exceptional relationship builder who combines strong project management skills with a passion for customer storytelling and advocacy. They have experience managing customer recognition programs, award nominations, advocacy initiatives, reference programs, or similar efforts that require customer outreach, stakeholder coordination, and operational excellence.
They are comfortable engaging directly with customers and internal teams, helping uncover compelling customer stories, supporting nomination development, coordinating judging and selection processes, and ensuring an exceptional experience for nominees, finalists, and winners. Highly organized, proactive, and detail-oriented, they thrive in fast-paced environments and are motivated by celebrating customer achievements, strengthening customer relationships, and creating meaningful advocacy opportunities that benefit both customers and the business.
The pay range that the employer in good faith reasonably expects to pay for this position is $32/hr USD.
This posting is for an existing vacancy.
Our optional benefits can include medical, dental, vision and retirement benefits.
Applications will be accepted on an ongoing basis.
Tundra Technical Solutions (the operator of this Talent Community) is a global leader of contingent talent services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Salary : $32