What are the responsibilities and job description for the Customer Care Internship position at Thomson Power Systems?
Description
Position: Customer Care Internship
Locations: Milwaukee, WI
Program Dates: May 18 - August 7, 2026 (~12 weeks)
Scope of role
The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 10-week paid internship at our Headquarters in Milwaukee starting June 2026.
The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging, hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions.
Responsibilities
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
Position: Customer Care Internship
Locations: Milwaukee, WI
Program Dates: May 18 - August 7, 2026 (~12 weeks)
Scope of role
The Regal Rexnord IPS Customer Care Advocacy Internship Program is a fulltime, 10-week paid internship at our Headquarters in Milwaukee starting June 2026.
The program is designed for students to gain real world experience by developing strong functional/technical expertise and business knowledge through challenging, hands-on assignment and to expose them to various groups across our Global Customer Care team and the Business. Over the course of 10 weeks, associates will complete work assignments and work projects to support Customer Care, Marketing and Training functions.
Responsibilities
- Project Management: Lead and contribute to customer care projects aimed at improving service delivery and customer satisfaction.
- Data Analysis: Collect, analyze, and interpret customer care data in Power BI to identify trends and areas for improvement.
- Process Improvement: Develop and implement strategies to enhance customer care processes and efficiency.
- Customer Interaction: Assist with handling customer inquiries and resolving case issues through various communication channels (phone, email, chat).
- Reporting: Prepare and present reports on project progress, outcomes, and recommendations to senior management.
- Collaboration: Work closely with cross-functional teams (marketing, commercial excellence) to ensure project alignment with company goals and customer needs.
- Training and Development: Participate in training sessions to develop essential skills such as communication, problem-solving, and project management.
- Currently enrolled in a Bachelor’s degree program with a Business Administration, Marketing or related major
- GPA of 3.2 or higher
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software
- Ability to take direction well and work independently
- Passion for creating a work culture where everyone thrives
- Self-starter and idea generator
- Desire to learn and contribute
- Ability to work on cross functional teams
- Proven capability to manage multiple priorities and handle yourself professionally
- Previous experience with customer service or project management is a plus
- Experience with Power BI is a plus
Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.