What are the responsibilities and job description for the BDC Agent position at Thompsons Auto Group?
Job Details
Description
Job Title: Business Development Agent (BDC Agent)
Department: Business Development Center (BDC)
Reports To: BDC Manager / Sales Manager
Location: Thompsons Auto Group (Placerville, CA)
About Thompsons Auto Group
At Thompsons Auto Group, we are committed to delivering outstanding customer experiences, supporting our community, and fostering a workplace culture grounded in our core values:
- Integrity: Doing what’s right — always.
- Servant’s Attitude: Putting others first in all interactions.
- Accountability: Owning our actions and outcomes.
- Continuous Improvement: Always learning and growing.
- Teamwork: Working together toward common goals.
- Fun: Enjoying the process and celebrating success.
Our team-driven environment encourages professional development and recognizes dedication and results. As a BDC Agent, you will play a key role in connecting with our customers and helping them begin their car-buying journey.
Position Summary
The Business Development Agent (BDC Agent) engages with potential and existing customers through outbound calls, emails, and text messages. The primary goal of this role is to reignite customer interest, set qualified appointments, and generate sales opportunities from aged or unresponsive CRM prospects.
No previous sales experience is required — training, sales development, and ongoing coaching are provided. This is an excellent entry-level opportunity to build a long-term career in automotive sales or customer engagement.
Key Responsibilities
Customer Engagement & Lead Management
- Make 70 to 100 outbound calls per day to prospects and customers in the CRM.
- Reconnect with aged, unresponsive, or warm internet leads to generate renewed interest.
- Engage customers in friendly, professional conversations to build rapport and identify buying intent.
- Maintain detailed and accurate notes in the CRM for every customer interaction.
- Follow a consistent contact cadence based on BDC best practices.
Appointment Generation & Coordination
- Schedule and confirm quality appointments for the sales department.
- Monitor appointment status and follow up to maximize show rates.
- Coordinate hand-offs to sales consultants and maintain communication for smooth transitions.
Customer Service & Team Collaboration
- Demonstrate exceptional customer service and professional phone etiquette.
- Work closely with the sales team, internet team, and management to maximize opportunities.
- Participate in meetings, training sessions, and process improvement initiatives.
Qualifications
Qualifications & Requirements
Education & Licensing
- High school diploma or equivalent required.
- Must have or be able to obtain a California Vehicle Salesperson License.
Skills & Competencies
- Excellent verbal communication and customer service skills.
- Strong phone presence with confidence in high-volume outreach.
- Basic computer proficiency and comfort navigating CRM systems.
- Self-motivated, dependable, and goal-driven.
- Able to handle fast-paced work and maintain productivity expectations.
Experience
- Phone sales, call center experience, or appointment setting is a plus, but not required.
- No automotive experience needed — we provide complete training.
Compensation & Benefits
- Pay Plan: Hourly base rate plus commissions for vehicles sold.
- Salary Range from $3,000-$8,000 per month
- Training & Development:
- Comprehensive onboarding
- Sales development programs
- Ongoing coaching and skill-building
- Benefits: Medical, dental, vision, 401(k), paid time off, and employee discounts.
- Career Growth: Advancement opportunities into sales, internet sales, BDC leadership, or management.
Performance Expectations
- Maintain 70–100 calls per day with quality interactions.
- Achieve appointment and conversion goals as set by management.
- Uphold Thompsons Auto Group’s core values in all customer engagements.
- Represent the dealership with integrity, professionalism, and enthusiasm.
What We Offer
- A supportive, team-oriented environment.
- Clear career growth paths in sales and customer relations.
- A fun and energetic culture rooted in integrity, teamwork, and excellence.
Thompsons Auto Group is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $3,000 - $8,000