What are the responsibilities and job description for the Counter Clerk position at Thompson Tractor Company?
Job Details
Description
The Counter Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Counter Clerk must be familiar with machinery, including lift trucks and allied products. Extensive on the job training and e-learning must be successfully completed. The Counter Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Counter Clerk will advance in classification as attitude, skill level, and job performance allows.
Description
The Counter Clerk is responsible for creating customer and internal orders, working both independently and on a team. The Counter Clerk must be familiar with machinery, including lift trucks and allied products. Extensive on the job training and e-learning must be successfully completed. The Counter Clerk will demonstrate initiative, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. The Counter Clerk will advance in classification as attitude, skill level, and job performance allows.
- Accurately process and complete parts orders with minimal supervision
- Assemble hydraulic hoses without supervision
- Identify hydraulic hose and fitting size and type; build replacement hoses to match specifications
- Operate all material handling equipment in a safe manner
- Respond appropriately to customer demands
- Maintain valid driver’s license and material handling equipment operator certifications
- Attend to afterhours call schedule as required
- Mentor other parts department employees as needed
- Other duties assigned by management as needed