What are the responsibilities and job description for the Community Management Operations Support Specialist position at Thompson Thrift?
Community Management Operations Support Specialist – Indianapolis, IN
Support high-impact operations and leadership initiatives within a growing multifamily real estate organization. As a Community Management Operations Support Specialist, you will play a critical role in enabling Community Management leadership to operate efficiently, execute strategic initiatives, and deliver exceptional resident experiences across the portfolio.
Why Thompson Thrift?
Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places — and developing the people who make them possible.
At Thompson Thrift, You’ll Find
In this operations support role, you will provide executive-level administrative and operational coordination for the Community Management team. You will work closely with senior leadership to support strategic execution, reporting, process improvement, and cross-functional alignment across multifamily property operations.
Key Responsibilities
Executive & Administrative Support
Education
The Community Management Operations Support Specialist plays a vital role in driving operational excellence across a multifamily portfolio. By supporting leadership, improving processes, and ensuring alignment across teams, this role directly contributes to efficiency, performance, and exceptional resident experiences.
This is an excellent opportunity for an experienced operations professional seeking growth within property management, real estate operations, and multifamily housing.
Use of AI in Hiring
Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com.
By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.
Support high-impact operations and leadership initiatives within a growing multifamily real estate organization. As a Community Management Operations Support Specialist, you will play a critical role in enabling Community Management leadership to operate efficiently, execute strategic initiatives, and deliver exceptional resident experiences across the portfolio.
Why Thompson Thrift?
Thompson Thrift is an integrated, full-service real estate company engaged in the development, construction, leasing, and management of high-quality multifamily communities nationwide. We’re committed to building exceptional places — and developing the people who make them possible.
At Thompson Thrift, You’ll Find
- Values-Driven Culture — Excellence, Service, and Leadership guide everything we do
- Career Growth — Training, mentorship, and long-term development opportunities Work
- Life Support — Competitive benefits, flexibility, and wellness programs
- Real Impact — Hands-on involvement in industry-leading multifamily projects
In this operations support role, you will provide executive-level administrative and operational coordination for the Community Management team. You will work closely with senior leadership to support strategic execution, reporting, process improvement, and cross-functional alignment across multifamily property operations.
Key Responsibilities
Executive & Administrative Support
- Provide direct support to senior leadership, including calendar management, meeting coordination, travel planning, expense reporting, and preparation of materials
- Coordinate internal and external communications to ensure alignment and follow-through
- Capture and distribute meeting notes, action items, and key takeaways
- Support execution of key operational initiatives and ongoing priorities within Community Management
- Coordinate recurring meetings, develop agendas, and prepare supporting materials
- Assist in preparing reports, presentations, and deliverables for leadership meetings, including financial and marketing updates
- Maintain operational trackers, reporting tools, and performance metrics
- Coordinate department calendars, timelines, and planning tools
- Support annual budget processes and large-scale operational workflows
- Manage execution of Community Management contracts in accordance with company policies
- Ensure documentation is accurate, complete, and properly stored
- Coordinate logistics for company training events and large meetings
- Partner with internal teams to ensure events are organized and aligned with expectations
- Provide operational support, tools, and resources to Community Management teams
- Serve as a key point of coordination between leadership, operations, and onsite teams
Education
- High school diploma or GED required
- Associate’s or bachelor’s degree preferred
- 4 years of progressive experience in a professional office or operations support environment
- Strong alignment with company values of leadership, excellence, and service
- Excellent organizational, communication, and customer service skills
- Ability to work both independently and collaboratively in a fast-paced environment
- Strong problem-solving and critical thinking abilities
- Proficiency in Microsoft Office 365 and Yardi (Yardi reporting preferred)
- Travel:Willingness to travel for overnight trips (up to 10%).
The Community Management Operations Support Specialist plays a vital role in driving operational excellence across a multifamily portfolio. By supporting leadership, improving processes, and ensuring alignment across teams, this role directly contributes to efficiency, performance, and exceptional resident experiences.
This is an excellent opportunity for an experienced operations professional seeking growth within property management, real estate operations, and multifamily housing.
Use of AI in Hiring
Thompson Thrift uses AI-assisted tools within our applicant tracking system to support parts of the recruiting process. These tools assist recruiters but do not make hiring decisions or independently determine candidate outcomes. All hiring decisions are made by human reviewers. If you have questions about our hiring process, please contact us at recruiting@thompsonthrift.com.
By submitting your application, you acknowledge this information and confirm that the information you have provided is accurate and complete to the best of your knowledge.