What are the responsibilities and job description for the Customer Service Representative position at Thompson & Thompson Service Group?
At Thompson and Thompson, we’re looking for a skilled Customer Service Representative who takes pride in solving problems and delivering top-notch service.
Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.
Join Thompson and Thompson and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.
What You'll Do
Step into an environment built on transparency and collaboration, with a hands-on management team that supports and challenges you to grow. You’ll have access to the tools, regular training, and resources you need to excel. We offer clear paths for advancement, a collaborative culture, and a team that recognizes and rewards hard work.
Join Thompson and Thompson and be part of a company that supports your growth while helping you make a difference for our customers every day. Your skills are essential to our success, and we’re here to help you achieve your career goals.
What You'll Do
- Respond to customer inquiries via phone or email in a timely and professional manner.
- Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
- Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
- Confirm appointments with customers and make any necessary adjustments to schedules.
- Ensure accurate data entry and update customer records in the CRM system. Monitor job status and coordinate with the field staff to ensure timely service delivery.
- Provide customers with accurate information regarding service options, availability, and pricing.
- Manage and prioritize a high volume of calls to ensure efficiency and productivity. Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
- Communicate with customers about promotions, discounts, and available services.
- Minimum of 1-2 years of experience in customer service, preferably in the HVAC industry.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and manage high volumes of inbound and outbound calls.
- Proficient in using customer service software and CRM systems.
- Positive attitude and a strong commitment to customer satisfaction.
- Ability to work in a fast-paced environment.
- Willingness to learn and adapt to new technologies and procedures.
- Full Time & Part Time Opportunities
- Remote After Training
- Year-round work
- Robust benefits package – health, dental, vision insurance, 401k match, IRA, and more
- Get your birthday off get paid for that day!
- Paid Holidays PTO accrual from day one!
- Parental Leave
- Paid Training
- Employee Referral Bonus
- Career growth opportunities