What are the responsibilities and job description for the ThinkBIG Intern Technician position at Thompson Machinery?
ThinkBIG TECHNICIAN INTERN
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The ThinkBIG Technician position is a highly competitive, sponsored technician training program designed for individuals pursuing a career as a Caterpillar Dealership Service Technician. Students attend Illinois Central College in East Peoria, IL, while gaining real-world experience at Thompson Machinery locations. The program follows an alternating format each semester:
- First 8 weeks: Classroom instruction and hands-on lab training
- Second 8 weeks: Paid internship at a Thompson Machinery store under the guidance of a Think BIGMentor
- This rotation continues throughout the two-year program
Students develop advanced technical knowledge and hands-on skills in:
- Engine fundamentals
- Machine hydraulics
- Caterpillar fuel systems
- Electrical and electronic systems
- Transmissions and torque converters
- Undercarriage and final drives
As a ThinkBIG Technician (Mentee), you will work under mentor supervision performing setup, service, diagnostics, preventive maintenance, repairs, and parts installation on Caterpillar diesel-powered construction equipment. Students also gain exposure to dealership operations, service standards, and customer support practices that prepare them for long-term success as a Field Service Technician. Upon successful completion of the two-year program, students earn an Associate Degree in Applied Science and can advance into full-time technician roles with continued training and development.
RESPONSIBILITIES
- Participate in alternating classroom and dealership internship rotations
- Perform preventive maintenance, diagnostics, and repairs on CAT construction equipment under mentor supervision
- Assist with setup, service, installation, and replacement of machine components
- Learn to read and interpret service manuals, technical instructions, and safety procedures
- Work with mechanical, hydraulic, and electrical/electronic schematics and wiring diagrams
- Use diagnostic tools and test equipment to support troubleshooting activities
- Maintain professional communication with mentors, instructors, and dealership staff
- Submit required reports and academic updates in a timely manner
- Maintain strong academic performance and attendance standards
- Demonstrate professionalism, integrity, adaptability, and accountability
- Follow all safety procedures and company policies
- Operate computers and service software for documentation and coursework
REQUIREMENTS
Education & Academic
- High school diploma or equivalent (2.7 GPA or higher preferred)
- Ability to maintain a 3.0 cumulative GPA throughout the program
- Meet standardized testing score minimums:
- ACT: Reading 18, English 17, Math 22
- SAT: Reading 480, Math 520
- OR ACCUPLACER: Reading 90 or >, Elementary Algebra 81 or >
- Meet with academic advisor and maintain full program enrollment
Technical & Mechanical
- Demonstrated mechanical aptitude
- Ability to read schematics and technical documents
- Ability to operate a PC (Windows, Excel, Word)
- Obtain a basic set of mechanic hand tools
Professional
- Strong communication skills (spoken and written English)
- Willingness to work closely with a service mentor
- High integrity and accountability standards
- Strong customer service focus
Other Requirements
- Valid state driver’s license
- Pass company physical, drug screen, and background check
- Willingness to relocate or travel for school attendance
- Commitment to complete the full two-year program
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation will be commensurate with experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.