What are the responsibilities and job description for the Rebuild Coordinator position at Thompson Machinery - Caterpillar?
Rebuild Coordinator
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home, and invest in your growth.
WHAT YOU WILL DO
The Rebuild Coordinator is responsible for overseeing and coordinating all aspects of equipment rebuild projects within the shop. This role serves as the central point of communication between customers, technicians, and internal departments to ensure rebuild jobs are completed safely, efficiently, and to customer expectations.
This position blends administrative coordination with hands-on technical involvement, requiring strong mechanical knowledge and the ability to support the rebuild team as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Manage assigned rebuild work orders from intake through completion
- Coordinate all aspects of rebuild jobs, including scheduling, parts ordering, and job progression
- Serve as the primary point of contact for customers, providing updates via phone and email throughout the rebuild process
- Review, track, and maintain accuracy of work orders, ensuring proper documentation and billing alignment
- Assign and coordinate work activities among technicians in collaboration with shop leadership
- Monitor job progress, identify delays or issues, and proactively drive resolution
- Order and track parts based on approved quotes and job requirements
- Participate in weekly or routine internal and customer update calls regarding rebuild status
- Ensure rebuild projects meet quality, timeline, and cost expectations
- Provide technical support and hands-on assistance to technicians during rebuilds when needed
- Collaborate with service, parts, and operations teams to ensure seamless execution of rebuild projects
- Maintain a safe, clean, and organized work environment in accordance with company standards
- Perform all other duties as assigned
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS – EDUCATION & EXPERIENCE
- High school diploma or equivalent required
- Technical training or certification in diesel, heavy equipment, or related field preferred
- 3 years of experience in heavy equipment service, rebuilds, or shop operations
- Prior experience in a lead, coordinator, or senior technician role strongly preferred
- Experience working with work orders, service systems, or maintenance tracking tools
KNOWLEDGE, TECHNICAL SKILLS, & ABILITIES
- Strong working knowledge of heavy equipment systems and rebuild processes
- Ability to read and interpret quotes, job scopes, and technical specifications
- Proven ability to coordinate multiple projects and priorities simultaneously
- Strong communication skills with the ability to interact effectively with customers and internal teams
- Basic computer proficiency (Microsoft Office, service management systems, etc.)
- Strong organizational and problem-solving skills
- Ability to work in a fast-paced environment while maintaining attention to detail
- Leadership mindset with the ability to guide and support technicians without formal supervisory authority
- Commitment to safety, quality workmanship, and customer satisfaction
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks—they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally
The Basics
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- Paid Time Off and holidays
- Employee Assistance Program (EAP)
What Sets Us Apart
- Competitive pay
- CAT training and development opportunities
- Tuition reimbursement
- Tool purchase assistance
- Boot allowance
- Incentive bonus programs
- Career advancement opportunities
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employ