What are the responsibilities and job description for the EPG Technician position at Thompson Machinery - Caterpillar?
Electric Power Generation Technician (EPG Technician)
ABOUT US
Looking for more than just a job? At Thompson Machinery, we’ve been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.
WHAT YOU WILL DO
The Electric Power Generation (EPG) Technician position is responsible for installation, preventive maintenance, diagnostics, repair, and service of diesel powered standby electrical generation equipment. This is a skilled field service technician position who works largely independently, with a company-provided field service truck. Work is performed at a variety of customer locations, including industrial, commercial, hospital, and residential sites. The EPG Technician reports to a Commercial Services Manager, and serves customers typically located throughout the Middle and West Tennessee and Northern Mississippi territory.
RESPONSIBILITIES
- Ability to interpret technical instructions, safety manuals, service manuals, company policies and procedures.
- Works with electric and electronic schematics, wiring diagrams and ladder logic; and demonstrates an understanding of single phase and three phase circuit theory and AC/DC circuit theory as well as proficient in the use of test equipment.
- Experience working with Electrical switchgear experience is helpful.
- Provides advanced troubleshooting and high-quality repair service on power generation, switch gear and uninterrupted power source responding to customer needs in a positive, safe, and timely manner, ensuring maximum value for work performed.
- EPG Technicians will have safety, customer satisfaction, and business responsibility within a branch region.
- Must have the ability to provide exceptional customer experience while identifying, troubleshooting, diagnosing, and repairing electrical generator systems and related engine mechanical systems.
WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
Basic Qualifications:
- Power Generation Technology training or Power Production and Maintenance training through accredited technical schools or military experience preferred. High school diploma required.
- Two or more years of previous hands-on electrical diagnostics and advanced troubleshooting experience working on 8.5kW – 2,500kW diesel powered generators. Candidates with limited electrical experience, but with strong engine experience will be considered.
- Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
- Must demonstrate professionalism, integrity, adaptability and a strong customer service focus.
- Demonstrated sense of urgency and self-initiative, and the personal drive to be successful.
- Excellent communication skills.
- Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for towing.
- Must possess basic set of industrial tools, including industrial hand tools, air tools, torque wrenches, and multimeters.
- Must be able to travel as required generally within territory (averaging up to 20%).
WHAT’S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks— they’re essential for employee well-being and success. We’ve designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here’s an overview of our benefits, including some that set us apart from our competitors.
The Basics
- Various medical plan options, including a no-cost option
- Vision and dental insurance
- Employer-paid short-term and long-term disability insurance
- Employer-paid basic life insurance
- 401k matching
- Profit Sharing
- 8 paid holidays annually
- Initially up to 15 days of Paid Time Off annually with increase after five years of service
- Employee Assistance Program (EAP)
What Sets Us Apart
- Competitive pay
- Exposure to world-class CAT training and development
- Tuition Reimbursement
- Tool Purchase Assistance to buy high-quality tools at deep discounts
- Annual stipend toward the purchase of work boots
- Company Incentive Bonus Program
- Paid Veteran holiday annually to all service members
- Training and Development programs
- Work uniforms and professional cleaning services
- Financial Wellness programs
Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.