Counter Clerk --Knoxville

Position Summary
The Parts Counter Clerk is responsible for creating customer and internal orders while working independently and as part of a team within the Parts Warehouse at our Knoxville/Lenoir City Lift Truck location. This role requires familiarity with machinery, including lift trucks and related products.
The Counter Clerk must successfully complete extensive on‑the‑job training and e‑learning and demonstrate initiative, a commitment to teamwork, enthusiasm for customer service, and a dedication to efficient problem‑solving. Advancement in classification is based on attitude, skill development, and job performance.

Essential Responsibilities & Expectations

• Accurately process and complete parts orders with minimal supervision
• Assemble hydraulic hoses independently
• Identify hydraulic hose and fitting sizes and types, and build replacement hoses to required specifications
• Safely operate material handling equipment in accordance with company policies
• Respond professionally and appropriately to customer needs and requests
• Maintain a valid driver’s license and all required material handling equipment operator certifications
• Participate in an after‑hours on‑call schedule as required
• Mentor and support other parts department employees as needed
• Perform other duties as assigned by management

Uphold the Core Values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.

Qualifications

Education

• High school diploma or the equivalent

Experience

• Work experience involving shipping or parts operations related tasks is preferred.
• Experience using personal computers and basic typing skills are required. 

Skills and Competencies

• Strong written communication skills
• Effective telephone and verbal communication skills
• Basic computer proficiency

Job Training

• Area-specific parts operations training
• OSHA-required safety training
• Material handling equipment certification
• Compliance and policy training

Safety Summary

Working Conditions
Work is primarily performed in a warehouse environment within the Parts Department. This position involves regular physical activity, including standing, walking, and material movement, with periodic exposure to physical risks and varying weather conditions. Prolonged sitting may be required at times

Physical Requirements

• Ability to speak, listen, read, write, and type
• Frequent reaching, grasping, kneeling, stooping, and standing
• Ability to climb ladders and operate material handling equipment
• Ability to lift, carry, and move items weighing up to 75 lbs.

Job Hazards

• Manual material handling, including lifting, pushing, and pulling heavy items
• Slips, trips, and falls on warehouse floors, ramps, or loading areas
• Working around moving equipment such as forklifts and pallet jacks
• Pinch points or struck‑by hazards from parts, shelving, or equipment
• Repetitive motion and ergonomic strain
• Climbing ladders or working at elevated heights
• Exposure to varying temperatures and weather conditions
• Noise from warehouse operations and equipment

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.