What are the responsibilities and job description for the Bilingual Intake Specialist position at Thompson Law Injury Lawyers?
Thompson Law’s vision is to be the law firm of choice for those seeking justice after preventable incidents, while providing world‑class service and record‑setting results. Our exceptional team brings this vision to life, driving impressive growth and opportunity.
Thompson Law, a nationally growing personal injury firm based in Dallas, seeks an Intake Paralegal to join our team!
About the job:
This is a fast-paced position responsible for handling a significant volume of in-bound and in-person inquiries from Potential New clients (PNCs). The intake Specialist plays a critical role in client experience and case intake accuracy. You are expected to handle emotionally charged situations with composure, respond to calls efficiently and accurately, and collaborate closely with attorneys, investigators, and paralegals in a fast-moving environment.
Responsibilities:
- Manage a high volume of inbound calls and walk-in inquiries
- Conduct intake interviews and accurately document case details
- Explain the firm’s process and expectations to potential clients
- Secure signed representation agreements from qualified prospects
- Identify issues, escalate concerns, and collaborate with attorneys and staff
- Maintain accuracy, professionalism, and compliance with intake procedures
- Handle emotionally distressed callers and complete related administrative tasks
Qualifications:
- REQUIRED: Fluent bilingual proficiency in English and Spanish
- Minimum 2-4 years of law firm experience
- 1 year of direct Intake Specialist experience (Personal Injury experience strongly preferred)
- Demonstrated ability to work in a high pressure, high-volume intake environment
- Comfortable in sales-oriented conversations and closing
- Strong computer proficiency; ability to learn and navigate case management systems quickly
- Exceptional attention to detail
- Professional demeanor with clients, attorneys, paralegals, and investigators.
Total Compensation Package:
- Competitive Salary Bonus
- We cover 100% of your individual healthcare premiums and basic life insurance coverage.
- Dental/Vision
- FSA/HSA
- PTO
- 401(k)
- Educational Opportunities
- Company Discount Program
Join us at this exciting juncture, where you can share your experience and make a real difference with our clients and colleagues. We look forward to welcoming you to our dedicated team!