Guest Services Supervisor

Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Supervisors possess strong leadership, communication, and relationship-building skills. They are expected to support senior leadership by developing and assuming management responsibilities while leading by example and fostering a culture of exceptional hospitality.

The Guest Services Supervisor plays a highly visible role in creating memorable guest experiences by overseeing the daily operations of the Bell and Concierge teams. This position serves as a key ambassador of the hotel's service culture, ensuring a consistent and elevated guest experience from pre-arrival through departure.

The Guest Services Supervisor is responsible for maintaining an active and engaging presence in the lobby, serving as a primary point of contact for guests, resolving concerns, anticipating needs, and ensuring seamless service delivery. This role oversees all aspects of the pre-arrival experience, including coordinating guest requests, VIP arrivals, special accommodations, transportation arrangements, and personalized guest engagement efforts.

Additional responsibilities may include coaching and developing team members, conducting training, maintaining departmental standards, and collaborating with Front Office leadership to drive guest satisfaction and operational excellence.

The Guest Services Supervisor may also serve as Manager on Duty (MOD) as needed, operating under the guidance and mentorship of the Front Office Manager while supporting hotel operations and guest relations across all departments.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand and walk for extended periods throughout the shift.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Minimum of 1 to 2 years of hotel experience in Guest Services, Front Office, Concierge, Bell Services, or a related hospitality role.
• Ability to effectively handle guest concerns and resolve service opportunities with professionalism and urgency.
• Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail.
• Knowledge of luxury hospitality standards and a passion for creating personalized guest experiences.
• Flexibility to work evenings, weekends, holidays, and Manager on Duty shifts as operational needs require.
• Previous supervisory experience in a luxury hotel environment.
• Experience coordinating VIP amenities, guest recognition programs, and pre-arrival planning.
• Familiarity with hotel property management systems and guest engagement platforms.
• Proven ability to build relationships across departments and drive service excellence.

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $20