What are the responsibilities and job description for the PBX - Telephone Operator position at Thompson Hotels?
Organization- Thompson Austin - 5th and Brazos
Summary
The Role
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This individual is responsible for responding to all incoming calls to the hotel (internal and external). The Guest Relations Agent must work well handling a high volume of calls which will include but is not limited to guest requests and reservations. They should also be comfortable answering questions relating to the hotel and the surrounding area. Successful candidates must have strong communication, good typing skills, and organizational skills with an ability to multitask.
The Hotels
When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.
The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the “T” Box.
The Benefits & Perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!
Qualifications
This is not your typical career opportunity.This is the Hyatt Touch.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Summary
The Role
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
This individual is responsible for responding to all incoming calls to the hotel (internal and external). The Guest Relations Agent must work well handling a high volume of calls which will include but is not limited to guest requests and reservations. They should also be comfortable answering questions relating to the hotel and the surrounding area. Successful candidates must have strong communication, good typing skills, and organizational skills with an ability to multitask.
The Hotels
When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant bar concepts, an expansive pool deck, and private cabanas, and over 10,000 square feet of flexible and traditional event space.
The 193-king room tommie Austin is built for the spirited adventurer. Guest will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.
Both hotels are anchored on the ground floor by our re-imagined cantina-themed restaurant, a 13,000 sq ft. indoor and outdoor oasis as well as The 5th Street Diner The Royale Room, a street-side concept serving daily fare for locals, residents, and guests alike. This mixed-use project will also feature a residential tower – Sienna – and 10,000 square feet of retail space and a 7,000 sq. ft. state of the art fitness center and simulator room, appropriately named the “T” Box.
The Benefits & Perks
We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!
Qualifications
- Customer service experience preferred
- A friendly and welcoming demeanor
- Hospitality/hotel experience – preferred
- Proficient in basic computer skills
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills
- Work cohesively with colleagues as part of a team
- Ability to sit for long periods of time
- Must be able to work a flexible schedule, including weekends and holidays
This is not your typical career opportunity.This is the Hyatt Touch.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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