Director of Outlets

Organization- Thompson San Antonio

Summary

Floating high above the San Antonio Riverwalk is The Moon’s Daughters, and enchanting indoor-outdoor rooftop lounge and bar that dazzles from its 20th-story perch over San Antonio. Inspired by the Greek goddess of the moon, the lounge and bar offer amazing views of glimmering San Antonio and twinkling Texas stars from the expansive rooftop terrace. Our menu highlights include Mediterranean inspired fare, and intimate craft cocktails. Featuring live music and DJs on weekends to add to the enchanting atmosphere.

At Thompson San Antonio, we believe our guests select us as Culture lives here. The Director of Outlets will lead caring and attentive associates who are focused on providing a curated experience that is up to date with the latest trends in both the beverage and culinary arena. Experience a vibrant setting that focuses on a combination of entertainment, food and beverage, where activations are a must. Thompson San Antonio is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

Duties Include:

• Be a leader in luxury food and beverage trends
• Conceptualize, prepare, and create activations for all outlets that cater to both local and hotel guests
• Responsible for short- and long-term planning and the management of the hotel outlets operations in the front and back of the house
• Develop and recommend the budget, concepts and objectives and manage within those approved plans
• Implement and maintain food & beverage sales/marketing programs
• Direct and oversee development of associates
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for outlet operations
• Coordinate outlet operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Exercise quality control for both food and beverage
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Maintain communications with Corporate Office
• Coach and counsel employees to reflect Hyatt service standards and procedures
  
  

Thompson San Antonio associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people
• 5 years or more of luxury lifestyle hotel or similar F&B leadership experience
• Service oriented style with professional presentations skills
• Proven leadership skills are a must
• Hotel/Hospitality degree and Wine and Spirits Certifications are an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word, Outlook, PowerPoint, Excel, and Micros
• Must have excellent organizational, interpersonal and administrative skills
• Experience in implementing new food & beverage concepts