Bell Attendant

Organization- Thompson Dallas

Summary

Summary

Thompson Dallas, the Texas debut at The National, a 52-story building boasting a midcentury-modern hexagon design, rising prominently above the Dallas skyline. Designed to encompass an entire city block, Thompson Dallas will offer 219 guestrooms including 52 suites, 2 defining dining options and 20,000 sq feet of stunning event space. Other amenities will include a resort style pool, custom curated fitness facility, spa, and dog park. Thompson Dallas will bring guests and community together through an inspired tribute to history, design and culture.

The Bell Attendant is responsible for creating a positive first and last impression for guests by delivering exceptional service throughout their stay. This role includes greeting guests upon arrival and departure, assisting with luggage handling and storage, coordinating transportation services, and providing information about hotel amenities, services, and local attractions. The Bell Attendant will also support valet operations, respond to guest requests in a timely and professional manner, and work closely with other hotel departments to ensure a seamless guest experience. Maintaining a courteous, professional demeanor and upholding the hotel's service standards are essential, while additional responsibilities may be assigned based on operational needs and management direction.

Main Duties & Responsibilities

• Opens door and greets as they enter and leave the hotel.
• Assist guests with carrying luggage during check-in and check-out. Safely and promptly delivers to and picks up luggage from guest rooms.
• Tags and places guest luggage in storage at guest request. Retrieves luggage for guests from storage.
• Explain and promote hotel facilities, outlets, guest room features and services to guest and provide information to guest regarding local attractions and activities.
• Assist guests with transportation by getting taxis or arranging car services. Opens car and taxi doors for guests.
• Parks and retrieves cars from valet parking. Communicates all guest valet information to Guest Service Agent.
• Occasionally runs errands for guests and delivers items to guest rooms.
• Accepts mail for the hotel to be given to front desk. Refers package deliveries to the front desk to be accepted and logged. Occasionally deliver packages to guest rooms.
• Attends to any special requests from guests.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties assigned which may include but is not limited to delivering guest mail/messages, packages etc.
• Maintains a courteous and professional manner at all times.
• Perform any other duties, if capable, as requested by management.
  
  

Qualifications

Qualifications:

• Previous hospitality, guest service, or luxury hotel experience preferred.
• Exceptional communication and interpersonal skills.
• Passion for providing outstanding guest experiences and personalized service.
• Knowledge of local attractions, restaurants, and entertainment venues preferred.
• Ability to anticipate guest needs and resolve concerns professionally.
• Professional, friendly, and engaging presence.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Must be able to lift, carry, and transport guest luggage safely.
• Flexible schedule, including evenings, weekends, and holidays.